Top positive review
1,047 people found this helpful
Best noise cancelling headphones money can buy.
By Bryan on Reviewed in the United States on April 13, 2024
These are not perfect as headphones go, but they are literally the nicest noise cancelling headphones that any amount of money can buy. They have their ups and downs. I'm going to talk in depth about each of these, but overall these are the best noise cancelling headphones money can buy, so even when it comes to their downsides, you can't do better. First, if you're a regular consumer, you'll be blown away by the sound quality. However, if you're an audiophile used to audiophile grade open back headphones like the Sennheiser HD800, these fall short of audiophile levels of sound quality. Let me explain why that is. Sound quality wise, the sound quality is overall spectacular, but it has two problems. Bass is way overemphasized, and the treble is rolled off. The treble issue is in my opinion the only really major flaw you have to deal with in these headphones. It's really a shame. Even with EQ, there's no good way to make up for the treble problem because the high end is just always a little lacking. Bass is massively overemphasized, but everyone seems to do that these days, and most people seem to love it. Thankfully, you can just lower the bass in the EQ and it works fine, but from an audiophile perspective it's still a mark against it. You can also raise the bass if you want to lose your hearing and cause brain damage from the thump. These things will thump so hard that it'll give you a concussion. Aside from those two downsides, instruments sound absolutely spectacular with amazing definition, separation, and clarity, it's just really unfortunate that they rolled off the treble. It'd be nice if the bass wasn't so overemphasized, but the bass at least is understandable since it seems to be what most people want. I will say however that the mid is absolutely spectacular, so there's that. Even at their best, if you're a real audiophile, these don't hold up to the sound quality of high end audiophile open back headphones by Sennheiser like the HD650 or HD800. These are consumer grade, very top end consumer grade, but they don't reach the heights of real audiophile territory. For most people though, these will blow you away. Noise cancelling wise, these are the best money can buy. I've tried other noise cancelling headphones, and these destroy everything that I've ever tried. It's a night and day difference in terms of the overall quality and effectiveness of the noise cancelling compared to other noise cancelling headphones. However, they're not totally perfect. I have a bunch of air filter fans running full blast all the time, and it reduces their volume by 90+%, but it's a little inconsistent. Some of the inconsistency comes from just how the headphones sit in my head, if I get them just right, it mutes probably 98% of the sound, but if they're just a little off, it drops to between 90-95%. Sometimes it just seems to work better than other times with no apparent explanation. 90% is still a ton of noise reduction. Be aware though that you can still hear things, they're just quiet. Like if you pass a fan while walking, you can still hear it, it's just quiet. There is sometimes a slight amount of pressure from the noise cancellation, but it's very minimal, and a lot of the time there's actually none. Next, we get into the real premium stuff. You're paying like $400 for this, so let's talk about what you're really paying for: the creature comforts and luxury that get overlooked at lower price ranges... For example, the case for these headphones is simply amazing. It feels extremely premium, it has a nice touch, it's light but durable, it has this lovely leathery material that is a joy to hold. It just feels like a million bucks. Even the zipper is nice! The internal layout is likewise spacious, protective and just overall very high quality. Same with the headphones themselves. As an object that you hold in your hand, these things simply feel incredible. They're unbelievably light, I don't know how they made it feel this light. The headband literally feels like a cloud, it almost melts in your hand. I've never felt anything like it. It is insanely soft with this beautiful smooth leather feeling, yet it doesn't collapse when you wear it. I don't even understand how that works, but it does. These are the most comfortable set of headphones I have ever put on my head by far. It feels like you're wearing a cloud. It's crazy. The clamp force is so low that I can wear these for hours and hours on end and they just feel insanely comfortable the entire time. Even just holding these headphones physically, they feel like a million bucks. Like they've got these buttery smooth moving collapsible cans, yet they feel solid and durable, and they have this lovely smooth feeling to them. These are the things you're really paying for when you pay $400. It's just all those little details and luxuries that really make it. They put a lot of luxury into the things outside the actual speakers, and it shows. They feel super premium in your hands, they're a beautiful shape, they're insanely comfortable to wear, they have this elegant simple design to them, and their case is outstanding. Seriously, if you hold the case and headphones of any of the other noise cancelling headphones in your hands, they just don't feel as nice as this. Overall, I really wish they hadn't rolled off the treble. That's its one major flaw. However, these are so good that I can't go back to anything else (other than my open back audiophile sennheisers for serious listening). These are like the ultimate casual headphones for every day use. Watching TV? Use these. Going on an airplane? Use these. Going to the gym? Use these. Going for a walk? Use these. Unless all you want to do is sit down and seriously listen to some high quality music in a quiet room with audiophile headphones, you should be using these. These are your ultimate every day use headphones. If you're a normal consumer who doesn't care about audiophile grade stuff, these will absolutely blow your mind. Even if you're an audiophile, you'll probably end up addicted to them for every day normal use. I'm kindof addicted to them myself, to be honest.
Top critical review
39 people found this helpful
Problems After Only 5 Weeks of Use
By Eric B on Reviewed in the United States on January 8, 2025
Just to preface this review, I am coming from the QC 35 II model which I owned for 4 years and used on a regular basis with zero issues. I upgraded to these new Ultra headphones for the better battery life, better noise cancellation, and newer features and tech. I use my headphones every day for both work and personal use, and rely upon them to work properly. Before I get into the problems I had with the Ultra: Sound Quality - 9/10 Comfort - 10/10 Noise Cancellation - 10/10 Features - 7/10 Mic Quality - 6/10 Portability - 8/10 Overall - 8.3/10 (When they work) The volume touch slider adjustment is horrible. I cannot understand why Bose would get rid of the physical volume up/down buttons. These headphones almost have too many features and options to the point where I think it will be this product's downfall. If they all work, it is a wonderful product experience, but as soon as one of them stops, the product experience is horrible. The problem I ran into after only 5 weeks of ownership occurred last night. I got up from my desk wearing the headphones, walked about 10 feet, and the sound suddenly cut out, as well as the noise cancellation. I could not tell if the headphones were still powered on or not. The Bluetooth/Power button is supposed to tell you the status of the headphones, and what device it is connected, but pressing it did nothing. I tried turning the headphones on and off numerous times. When these headphones are turned on, a sound plays, and a voice tells you which device(s) the headphones are connected to. The voice and sound were not present after powering on/off numerous times. The Bose app indicated the headphones were turned on and connected to both my PC and phone, but NO SOUND was coming from the headphones AT ALL when trying to test playback. I did a basic reset per the product manual, and they turned back on and worked. I took them off for a few minutes, put them back on, NO SOUND, AGAIN. Now I'm back to doing the dance turning the headphones on/off without luck. The only thing that seems to work is to reset them every time I want to use them when this happens. I resorted to doing a full factory reset per the product manual, where the headphones are reset to factory new, deleted the Bose app, and removed the headphones from ALL devices they had been connected to in Bluetooth settings. I suspected that Bose's Head Detection feature may be the issue, so I turned this feature off in the app, and about 1 hour later, they cut off, AGAIN, WHILE they were on my head. Now I'm back to where I started, even after doing a full factory reset. The ONLY way I could find to get these headphones back into a working state when they do this, is to hold the power button while plugging them into a USB port, per the product manual, which does a basic reset of the device. Amazon would oddly not offer me a product replacement. They only offered to return the headphones, refund them, and then allow me to place a new order while I await the refund. The entire problem with this, is that I paid $299, and now they are listed for $429. No thanks, I'm not paying an extra $130. To get a product replacement, I was told to go through Bose, and that Amazon would call me back in 2 days to make sure they were sending me a replacement and took care of my issue .......... what? To Bose's credit, I started a chat session with a rep, as their phone service was done for the day (it was late at night), and they offered me a product replacement and sent me a return label within only a few minutes of explaining the issue I was having. Excellent customer service on their end. My only complaint is that I have to send in the defective product, wait 5 days for them to process and approve and replacement (which the chat rep FAILED to mention), and IF approved, they will send the replacement. So, now I'm without my headphones for 2 weeks. No advanced RMA replacement option for a premium product that retails for $429 ........... Aside from the on-head detection, these headphones also have an Auto-Off feature that can be set in the app, where they will turn off after a period of time (5, 20 and 40 minutes, 1, 3 and 24 hours or Never). I have mine set to 24 hours. Why they are randomly turning off while in use is the real question, and as of writing this review, the on-head detection currently does not work at all. I have tested it with 3 different devices. If I don't have any issues with the replacement, I may update my review, but this has been a horrible buying experience.
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