Samsung OLED 4K S85D Series HDR Smart TV (2024) (Factory Reconditioned)

I ordered this television for my parents for Christmas and an important part of the gift was that I would set it up while visiting them for the holidays. I set it up and the TV was a complete lemon. The screen would flash but otherwise wouldn't show any image at all. I got in touch with Samsung and they sent a repairman who claimed the screen was cracked on the inside and that it wasn’t Samsung’s problem. Samsung’s customer service won’t offer any more help. This all took days and then I had to fly home. Now my older parents are stuck with repackaging this bulky television to return it to Amazon. I expect a high-end brand like Samsung to stand by its product and this was a huge disappointment. I’ll be going elsewhere for the replacement television.