BOTSLAB 4K Dash Cam Front and Rear

When I received this product it seemed to have a good quality feel, but that's where it ends. Right off the bat, it was shipped with a bad power cord, and it wasted an entire afternoon of troubleshooting. Botslab did send a new cord, but this took nearly 5 days, meaning ordering from Amazon was pointless. It's strictly the principal of the matter in regards to that. I did appreciate them sending a new cord and so far was satisfied with their customer service. However, this camera does not function as the hype suggests. 1. In order to have the camera auto shutdown (just goes into standby), it has to be at minimum "low setting" in park minitoring mode. It might as well be set to high, because if any large truck passes by, or someone is blasting music from their car passing by, it reactivates for ten minutes at a time. You should not have to have Park Monitoring activated for it to shut down after 10 minutes as it does have GPS tracking. Secondly, expect to have to format your card once or twice a week because shutting your car door when entering your vehicle reactivates it and it does an emergency recording for 1 minute. Also, if you cancel the emergency recording, it glitches the card and you have to reformat it. So you must leave it alone and let it do its thing. Just make sure it says, "Parking Mode Ending", "Emergency Recording Finished, review now" (also shows full screen notification), and then says,"recording" before you start driving, otherwise you lose 30 seconds of recording. You don't want to get in a wreck during that time as there will be no footage! 2. ADA is pretty pointless as it does not pick up on pedestrians like it claims, however, it's the only feature activated as lane assist and parking assist is already built into my vehicle. The way things are going with the software, I feel that you must have all of the features in ADA activated for the function to work. A little ridiculous and definitely a sign of afterthought in their software engineering. 3. It's not all bad though as it does have some positive capabilities (compared to cheaper generic brands). It is very sensitive in video exposure and the low "brightness setting" (should be exposure setting) is plenty for my area. If you have it set to high, it will over expose during the day and night making it impossible to read any license plate, so be aware of this. The video quality is good, kinda webcamish, but it is in 4k and the rear camera is full 1080. The cameras do well adjusting to various light conditions and maintain decent exposure. The microphone is excellent and is very clear when recording voices. 4. The app is actually pretty user friendly, but it has a major flaw, it's incapable of connecting to the internet to update the firmware. It also is unable to check the camera's current firmware and gives an error message. Everything else is very straightforward and it has excellent connectivity through both its built in WiFi and Bluetooth. It does download videos wirelessly from the camera as well, but only at about 30mbps, not the 100mbps they claim. So if you want to download your whole library, or around 15 videos from either the front or rear camera (cannot do both simultaneously), expect to be sitting there for 10 to 20 minutes to download these 3 minute videos segments. 5. The cord lengths are more than enough for a concealed install for a nice clean look. Just be aware, quality control does not seem to be this company's strong suit and you may need to get them to send a replacement cord. 6. Customer service, now we are going to explain the one star rating. Customer service is lacking here from the tech support side of things. They do not care about the subpar issues with their product when is comes to function. If you read the poorly laid out manual, which leaves out several key functions of the camera, they show that they don't even have full confidence in their product. They mention things like, "may not capture video at times", "may not function as intended at times", which is very telling about the company attitude towards its customers. The worst part is when you provide them detailed information and feedback about their product that will improve its performance, they just shrug their shoulders and have that ,"it's passable, so it's fine" attitude. My response from them regarding my feedback on the feature functionality was ridiculous and lazy. They just copied and pasted straight out of the manual and made no sense to what I actually gave feedback on. To me, that's condescending, and shows a real inability for them to control the quality of their products. In the end, they are just using copied and pasted open sourced programming for their products that are the same exact ones used in the cheap generic brands, same voice, same gingle, etcetera, yet you are paying a premium price for it, that's the difference.