(NEW) Samsung HW-Q910D 9.1.2 ch Soundbar w/Dolby Audio

As a customer who has spent over $20,000 on Samsung products in the past month, including dryers, washers, refrigerators, stoves, TVs, and cell phones, I feel compelled to share my profoundly disappointing experience with this brand. Samsung, once known for innovation and quality, has become an obsolete brand, operating in a way that feels more like a scam than a trusted company. Here's why:Customer Service Lacks Any Interest in Helping the ConsumerWhen you call Samsung's customer service, it quickly becomes apparent that they are disorganized and unprepared to assist. Even though you're registered in their system, they often claim they don't have your information. Agents lack knowledge, and their support process is frustratingly inefficient.Unwillingness to Replace Defective ProductsDespite reporting issues with a new TV that arrived with clouding, Samsung refused to replace it, insisting instead on repairs. After long calls and numerous tests, they sent a technician who replaced the screen, but the clouding persisted. The technician then said there was nothing more he could do and left. When I followed up with Samsung for a replacement, they refused, stating that multiple repairs are required before considering a replacement—even though the product is less than 30 days old.Unprofessional and Ineffective TechniciansThe technician who visited did not take the issue seriously and dismissed the obvious defects visible on the screen. Their lack of accountability only added to the frustration.Declining Brand ReliabilitySamsung's products and service no longer reflect the quality and trust the brand was once known for. This experience has left me feeling scammed and betrayed as a loyal customer.I strongly advise against purchasing any Samsung products. There are better, more reliable brands in the market that prioritize customer satisfaction. Save yourself the frustration and disappointment. As someone who has invested heavily in Samsung, I can confidently say I will never buy another Samsung product again. Consider this review a warning to any prospective buyer.Think twice before choosing Samsung—it's no longer worth the risk.