Top positive review
80 people found this helpful
Easy to install. No Subscription fee. Best option on the market.
By HeyJustJ on Reviewed in the United States on March 13, 2024
I’ve used several different security cameras and options for our front door and finally decided to give this one a chance. Easily wired up and powered from the old existing doorbell wires. The angle bracket that was included got it perfectly so I can see all of what I need and wanted to be able to see. I was worried I wouldn’t be able to see packages since we don’t have a large doorstep and packages are left very close to the door. This is wide enough angle that I can see the ground exactly where they put packages which is fantastic. The image quality is great and that you can put in your own micro SD card for constant recording without needing a monthly subscription is perfect for me. Also LOVE that it isn’t battery powered. The look of it is nice and you can setup if you want the glowing circle to show when it’s recording or not. I prefer it never turn on that light. My house was built in 1978 so adding smart features is always a concern. But since it just uses the regular standard doorbell wires that wasn’t an issue. Night vision is some of if not the best I’ve seen. Wyze really has the color night vision thing locked down and it’s kind of magical to see. There’s tons of nerdy options you get for free and others you can unlock with a subscription but nothing essential is behind a paywall. It’s mostly just smart notifications you have to pay for. Voice quality and latency are great. I don’t think it records both sides of the conversation though. Pretty sure it only records what the person at the door is saying and NOT what you speak through it using the app which I wish they would change. Same thing on my Wyze Cam 3. I’ve had some moments I wish I had both sides of the conversation and it’s been disappointing in that regard. I grade it a A. It’s be a A+ but I have a few nitpicky things that I don’t love that keep it from being a PERFECT product for me and may be some things to consider depending on your preferences. First I don’t love the delay on ringing the doorbell. It’s hooked up to my old chime, but you use a wireless thing to pair it and instead of an instantaneous ring of the chime like with a dumb standard doorbell that just connects the wires it’s sending a signal wirelessly from the doorbell to the adapter thing that’s included and then triggers the chime. So there is noticeable delay between when they press the button and when the chimes sound. Also I’m concerned if the internet goes down so will my doorbell which is annoying. However it is cool you can setup silent times where you’ll get notified from the app about a doorbell push, but disable the chime. Really nice feature to have with a baby that needs to take naps. I also got a LOT of notifications from it when I first set it up. Even after setting up detection zones. I’d get cars passing all the time and things still being detected in areas I had said not to give me notification on. After restricting it down WAY more than I would have thought I’d need to and turning down the sensitivity below the default I’m getting far less notifications. So it’s good, just took more tweaking than other systems. I think they might do that so that you are more inclined to pay the subscription for smart notifications. I also feel a bit weird about having the micro SD card in the doorbell. If someone wanted they could easily rip the doorbell off and with it take the SD card. Highly doubt that would ever happen, BUT it’s a possibility. I’ve had other camera systems that all connected to a central hub that I could connect a USB drive to store all my footage and that was nice. I see advantages and disadvantages to each camera having local SD cards. My biggest complaint is that the app interface is different than my other Wyze cameras. To switch between live view and playback on my doorbell is annoying. On the Wyze Cam 3 I have for my baby monitor it’s so much easier and smoother to use. The Wyze Cam you pick view live and you see a live view. To view playback you click view playback and then can scrub left and right through a timeline. Easy and how I want ALL of the cameras to work. The doorbell interface however is incredibly annoying. You have a list of recent events that you can click on and get a still image of, but to view playback you have to go to “SD card” and now I have a vertical scroll of a timeline rather than horizontal. I just don’t understand why they have such different user interfaces across their products. I get there are features specific to the doorbell, but not enough to have the UI/UX feel unfamiliar between products. Anyway for all the faults it has I think it’s by far the best option out there at really any price point. The fact that it’s one of the least expensive options makes it even more of a no brainer to get this one.
Top critical review
8 people found this helpful
Alexa integrations are broken
By jesse parker on Reviewed in the United States on November 6, 2024
Another Update: I’m now months into owning this “smart” “doorbell” camera and still have no idea when someone is at the front door because Alexa integrations are still broken. I have gone through several different technical support people until I was finally told that they know of the issue, but don't have a fix or a timeline of when they will resolve the issue. I guess I should mention that the doorbell press Alexa notification worked once in the past few months. To their credit, it actually worked one out of hundred times. Could you imagine taking a test and getting one answer out of a hundred correct? Go team Wyze. Don’t buy this unless you don’t want to know when someone is at your door, ringing the doorbell. Update: I was contacted by support once more. After going through the same measures to “resolve” the issue, nothing has changed. Smart home integrations are still broken. Once again, support stopped troubleshooting and my logs were sent to the “team” but I’m assured they will not contact to resolve the issue, because they are too busy, but my logs might help to resolve future problems. The doorbell still does NOT function as a doorbell. Strangely enough, if the camera detects a person, it is able to trigger a routine. If the doorbell button is pressed, a routine is never triggered. This is supposed to be a doorbell with the added security of a camera, but it does not function as a doorbell. It seems as though their programming team is a joke and cannot make the button press trigger anything. It’s literally a camera with a non-functioning button attached until the “team” can figure out the programming behind a button press. I wish I didn’t pay for the subscription before assuming a “smart” doorbell would just work and especially worried that I moved all of our home’s security to the Wyze ecosystem. This is not the company to trust with the safety of your family. I’m going to cut my losses, toss all of it into the trash compactor and move onto a more trustworthy brand. ——— Original review (it’s not any better): I bought this doorbell because I have some other Wyze cams around my house and wanted to move everything into one ecosystem. I replaced my Ring doorbell and regret it. If you are like me and rely on Alexa notifications, this is not the doorbell for you. It functions to ring my house’s mechanical chime only after upgrading the transformer to a 16v 30VA transformer. Ring was able to trigger the chime before without upgrading the transformer. I have various Amazon echo devices around the house because we cannot hear the mechanical chime in most areas. The Wyze doorbell cam v2 does not notify through Alexa. It worked a couple of times then stopped. I have tried deleting the cam, adding it again, resetting services, upgrading firmware, literally everything. I reached out to support and after trying the same things I already have, I was told they would pass it along to the “team” but they are very busy and I’m unlikely to hear back. This thing is trash and support is useless. It looks like I’m moving to another camera ecosystem. Absolute waste of time, money and effort. A smart doorbell cannot be called “smart” if none of the “smart” functions actually function.
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