BenQ HT3560 4K Ultra HD Home Theater Projector (Factory Reconditioned)

I had been debating about purchasing this projector over the summer. In early October I saw that it was a couple hundred bucks off so I decided to pull the trigger and buy it. I did not recognize the third-party seller it was on sale through, so I was a bit hesitant, but noticed that other third-party companies had it on sale as well - Adorama had it in stock and seemed safe - everyone has heard of them, right? When I finally did receive it, it was clearly an open box/used item that had been taped up a couple of times. No where on the listing did it say it was open box, or I would not have purchased it. So, I sent in return and got my money back in a timely fashion. By the time I shipped by package back off to Adorama, the projector availability was pushed out 3 weeks. So, I went to Benq website and found them on sale there for the same price. I am glad I did end up buying from them as their customer service has been fantastic. I received my projector in a timely manner and then threw it up on my ceiling mount without checking it out first (dumb idea). Unfortunately, it was projecting an artifact on the screen most noticeable in dark colors. I called Benq, they were quick to respond via phone and email. I sent them photos of the projector and issues and had me send it into their service department which is in California. I live in Idaho so at least it didn't take a long turnaround time via ground shipping. During the short time I had operated the projector I did notice a rattling sound when power up and switching between apps on my apple TV. This was not present during movie playback and I didn’t really register that this could be an issue with the projector but felt that if it was not a normal sound this would be addressed while the projector was at the repair facility. The turnaround time between shipping and fixing the projector ended up being just a little bit over a week which is faster than I anticipated. Thankfully the repair center was just a couple of days away via FedEx ground. Once I received the projector, I reinstalled and turned it on. The artifact was fixed (Yay!). The rattling sound was still present which caused a little anxiety. I decided I would use it a few days to see if any issues popped up with the sound or other issue. The sound persisted so I contacted Benq support once again and I was prepared with another video showing the sound. The responses were very fast from Benq. Their team determined that the noises I was hearing was more than normal (there should be no noise) for the hardware and apologized that this issue had not been fixed while at the repair center. They offered to have me send it in again for repair or refund my money since it was within the 30 day time frame. I decided my unit was probably a one-off lemon and took them up on the offer to return for a refund. There are not a lot of reviews for this projector yet – the reviews they do have are bunched in with the older 3550 model, so you have to pay attention to the review listing. I'm not sure what kind of quality control they have at Benq. It seems like both problems should have been picked up just by someone turning it on for a quality check. It makes it even more annoying that the mechanical sound issue was not picked up as well while they had it at their repair department the first time. I ended up going with an Epson LS11000 during a rare sale on Cyber Monday and have been happy so far.