Samsung QLED 4K Q60C Series TV (2023) (Refurbished)

Samsung 85” TV review. Here’s how it went. First the packing is pitifully flimsy. One of the 4 plastic snaps that hold the ends of the cardboard box was pre-broken, thankfully the other 3 held. The segmented Styrofoam elements formed a chain around only the perimeter of the carton but provided no flex prevention to the carton. Little diagrams stamped along the bottom depicting opening procedures convened nothing instructive but we managed to carefully open the box. Once opened it was about the same size and the Sony 85” it was replacing. Good so far. The single double sides page of instructions were very colorful with tons of arrows, but may have equally been useful for launching jets off an aircraft carrier or construction a bridge beam girder. Only one single item was useful: mounting to a wall bracket requires 4 M8 bolts which were NOT included. Really Samsung? A dimes worth of bolts you can’t provide on a $2K tv? Strike one. Now all connected and plugged in we reach for the remote to turn on the new tv. The remote is charged not by batteries but a solar window on the back or by USB port, the cable for that was also NOT provided. Luckily I had one that worked and charged the remote enough to begin. Strike two. The tv came on in glorious super bright color! I'm talking lighthouse bright. No problem, I’ll tone down the output with settings. But first what’s with the 2” wide band of tiny vertical lines just off the right edge of the screen? Or the 1” band of squiggly bars of colored lines racing across the very bottom of the screen? No amount of scrolling thru endless steps of the limited buttons on the remote would remove or provide any insight of the errant lines on the screen. Strike 3. A call to customer service was next. I won’t describe the events between dialing the number and finally talking to a person (in India? Pakistan? The Caribbean?) who was very nice and requested a photo of the lines on the screen, texted to a particular number, which I did. No response. We have spent almost 2 hours now and obviously this unit is faulted. Frustration and disappointment fill the room. Back to Amazon it goes. Having spent thousand of dollars on Amazon over the years, this is my first return, and I discover the return process will take up to 37 days to refund my $2200. Lesson learned: no more big expenditures with Amazon. I have been a fan of Sony television since the Trinitron days. For the past 45 years, every TV I bought for myself or bought for my kids or gifted- was a Sony, including the last one: an 85 incher. Loved it. Then one day it wouldn’t come on. Died after 19 months. NINETEEN MONTHS for a $2300 TV? Disappointed beyond words. But I’m fortunate to have a helpful son (who favors Samsung) and just happens to know everything and rather than go another 10 rounds with him over which TV is best I just bought an 85” Samsung. This was a mistake. Maybe I just got a bad one or maybe the overworked handlers of Amazon weren’t as careful as they could have been, given the inadequate packaging. Possibly some disreputable seller unloaded some questionable name brand components to Amazon, who knows. But over all I prefer the Sony picture, remote and necessary devices included over the Samsung. There are no major electronics retailers within 60 miles of my location so I’ll stuff a sock on my sons mouth and order another Sony; from either Walmart or Circuit City.