VIZIO P-Series Quantum X 4K QLED HDR Smart TV (Refurbished)

Ah, how I loved this TV. I couldn't believe the sale price I found for it. It was bigger than I'd have typically gone, but it sounded amazing, so we went for it. We got the Vizio speakers with it on a similar deal, got a mount, super sweet setup. The SmartTV features could be a little janky and irritating to use, but the quality of the picture? Sublime. We got the speakers because TVs' built-in audio quality has been in the toilet for over a decade, but we honestly probably didn't "need" the speakers, because the built-in is super decent. With the old TV, I just used a cable to port video directly to the TV, and we were able to watch whatever we wanted instantly. The SmartTV features were so convenient, and their picture quality was so good, that I wound up using that with the Vizio instead. Great video, great sound, lighter than the 55" we replaced by a good twenty pounds. Excellent dark, excellent pretty much everything. Easy to use, a delight in our home. And then it just stopped working. I was so relieved to realize we were still inside the manufacturer's warranty, thought it would be simplicity itself. I had a Vizio TV, it was inside their warranty, new TV incoming, right?! No. They were refunding my original purchase price. Told me they "didn't have any replacements available." I asked after options, and was informed by their abysmal customer service that I essentially HAD no options. I recognize that national sales must be pretty complicated, but their Amazon store has twelve available RIGHT NOW. Couldn't I just have one of those? No? I had a Vizio TV, 40", that also crapped out within warranty. Vizio sent a guy over, he fixed it right up, thing worked for another ten years before the part installed crapped out again, and by then it wasn't worth it to do the replacement myself (which the tech had been friendly enough to allow me to watch so I could do it myself if I ever needed to) due to scarcity of the part. I thought we'd at least get it fixed, but no. No effort made to convenience us in the slightest. Considering I will have to dispose of this TV at cost due to my location, I kind of lost money on this deal. So, that's the moral of my story. Maybe you'll luck out and get a properly-assembled unit, in which case congratulations! You've got a really awesome TV! Or, maybe today's Russian Roulette of online purchases will land you a lemon like mine, and unlike me, yours might be out of warranty. If that happens, know that these people will not care in the slightest. I guess it was fun having a free TV for ten months, but if you'd like a product you can confidently install in your home, say with a fancy mount alongside some mounted speakers, you might want to look elsewhere. It's all a gamble these days, but my Vizio products have ALWAYS required some amount of attention as long as I've been buying them, and apparently they've now decided it's no longer worth the trouble. Took me a minute, but I think I've learned my lesson. (Vizio, don't do that thing where you see my negative review and suddenly get all concerned about my customer service experience. I'm not putting up another of your televisions on my wall, so save yourself some embarrassment.)