JBL Refect Aero - Earbuds

I recommend you DO NOT BUY these earbuds. If you're like me, you look at the features and the price and think, "Hmmm... maybe this is a good value." I advise you to think again. Buying these earbuds is tantamount to buying a little box of frustration. They just are NOT ready for prime time. I will concede that the sound quality is good -- better than my AirPods -- but what good does that do when you can NEVER get them to work correctly? Nothing goes smoothly. I am constantly beset with issues. Here are some of the chronic ones: 1. They don't always charge in the case because they don't line up. If you attach the little rubber "wings" those will interfere with charging, too. When you go to use them, you then realize they weren't charging and they are now non-functional. 2. They don't reliably connect to bluetooth. Even when they show as connected, the music often doesn't come out of the right one. 3. They fall out. No matter what you do, they fall out! 4. They are never, ever comfortable in my ears. My ear canals are irritated from them. 5. The "ear fit" process does not work. I spent 30 minutes trying to get it to say I had a good fit, using all different sizes of ear cushions. NEVER did I get it to say I had a good fit. What a bummer to buy a brand new product, and have it march you over and over through an unsuccessful process of fitting to your ears. Right out of the box you feel like you have something defective in your hands, or you have defective ears. 6. Pairing and restarting is not intuitive at all. When I am in the JBL app and I click the link for how to restart, it doesn't bring me to instructions for restart. Instead it brings me to the entire 44-page microscopic-font "quick setup" guide. Basically it says "Here, figure it out yourself." Then it attempts (unsuccessfully) to communicate with pictures and icons. Useless. 7. Software update is flaky. It took me half a dozen attempts to update before it worked. Constantly lost bluetooth connection in the process. 8. Chat with tech support was unhelpful. They just emailed me a list of things to try. They were apologetic but unable to help. I write this now, having actually gotten the headphones to work correctly, after 45 minutes to an hour of work. Screw these earbuds. JBL just offered me 35% off of buying something else from their store, but I'll never buy another JBL product after my experience with these. My Airpods have literally worked 100% of the time with zero issues. Never even had to think about charging, or software updates. To use these JBL Reflect Aeros you need to be a damn system administrator.