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301
4.3 out of 5 stars

Top positive review
18 people found this helpful
God level piece of equipment! Should be twice the price
By Adam Dubord on Reviewed in the United States on December 2, 2023
So I wanted to get rid of my components and have a clean look in my living room. I also wanted to have incredible sound for music and movies without all the bulky components. I watched all the reviews and became obsessed with finding the best sound bar system money could buy. I have been fascinated with loud audio my whole life. I have had monsterous car stereos with giant subs and multiple amps. So I have gotten older I just appreciate music sounding more full, loud, but yet clean. I still want the power but the sound quality must be there to support it. I wanted the nakamichi dragon but also didn’t want to wait for it. I also wasn’t too keen on having multiple subwoofers in my living room. It’s not tiny but also not huge (18x22ft with 8 foot ceiling height). I was lured into the Klipsch cinema 1200 due to its wattage and the massive 12” subwoofer. I figured Klipsch is a high quality company and this thing must sound amazing? Upon arrival I wasn’t thrilled with the build quality on any aspect of it except the sub. Once I hooked it up the sub seemed to be at low power and the Bluetooth never worked unless you reset it. There were moments of tremendous bass where I thought ok this is going to work, but it just didn’t do it for me. The system was buggy, it would get close to winning me over then let me down. I would have to unplug speakers then plug them back in. It just wasn’t the quality I had expected. I sent that back and decided to order the q990b because of the raving reviews. I was hesitant because the power is only 656 watts, and the sub is just a tiny 8” woofer. Let me be very clear here, those are all really just numbers on a piece of paper and I would ignore them. The box showed up and it was half the size of the Klipsch I had ordered. My buddy and I were laughing at it and I said, “well, I’m sure I will like this one even less.” When unboxing it I was impressed with the build quality and weight of each component despite its much smaller size. The subwoofer felt kinda light and compact and being a bass head I thought this is going to be way to weak for me. Then I noticed the box said q990c… I had ordered the q990b and paid that price. So I looked at the bottom of the bar and it was a 990c! So I hooked it up and listened to some music in stereo mode because I have pandora. I was happy but had mixed emotions at first. The secret to this system is to use Apple Music and unlock the true Dolby Atmos signals. After a few weeks I figured this out and ohhhh my…. I have never heard cleaner and more precise, immersive, and beautiful audio in my life! Once you get this this thing dialed in it is astounding! It’s performance in movies is obviously it’s strong point and very strong it is…. However, I listen to more music and it can do that in a crazy way when the correct settings and streaming is accomplished. Dolby music in Apple Music is out of this world. For some reason the rear speakers don’t engage in this but it doesn’t even matter? The bar puts music everywhere and the subwoofer is some sort of magic I just cannot understand. I have spent countless hours just enjoying this immersive sound and clarity that I have never experienced before. I have no idea how the 8” sub can do this and seem to not even be working that hard? The system amazes me at certain moments every time I turn it on. No connection loss, no bs, it just does it’s thing and it is so underrated. I listen to audio loud and this gets loud enough for me, I have never heard any distortion. It seems to protect itself from that? Your friends will be impressed by the atmos sound it throws out there, it’s truly something else! If it doesn’t sound truly amazing it is because of the compressed or stereo quality audio you are feeding it. If you use current and quality audio streaming it will blow your socks off!
Top critical review
13 people found this helpful
Here is how Samsung took my soundbar and my money away. BE AWARE!
By Nikolay Georgiev on Reviewed in the United States on February 21, 2024
I bought my Samsung soundbar Q990B on March 19th 2023 from Amazon for $1537.80. A couple of days later I realized that the device has connection issues which means the rear speakers and the subwoofer are constantly disconnecting from the soundbar. After a little research it came out that most of customers have same issue with this model. I talked to Amazon and they sent me a replacement unit on March 25th 2023. It has same issues. Since then / for the past 11 months / I've been on the phone and chat/email with Samsung. First Samsung sent me a replacement subwoofer, then rear speakers - that did not fix the issue. On November 21st 2023 they sent a technicians - the spundbar transmitters were replaced - that did not fix the problem. On December 26th 2023 another technician came and replaced the whole main board. And he basically said there is nothing else he can do. That repair made the problem even worse. Then on January 8th 2024 another 2 technicians came. After a 10 min call with their supervisor they just left. Two days later I received a phone call from a rude lady and she said that I'm not eligible for refund for who knows what reason and she insisted on sending another one technician. I was scheduled for January 17th. 2024. I waited all day and no one showed up. I was trying to call the technician several times and he was not answering my calls. Around 7pm and said that his work shift was over and he didn't have time to come. Next day I was rescheduled for January 20th 2024. Since the morning of that day the technician was pushing the time further several times and around 3pm he stopped answering my calls and did not show up at all. On January 26th I received a call from lady called Nataly P.  from Samsung. She told me that I'm approved for a refund and they will send me a shipping label to return the unit back. I did return the unit on January 30th and regarding my UPS tracking the package was delivered in their facility in New Jersey on February 1st. Same day I was told by Nataly P. that I will receive my refund in 3 business day. After 3 business days I called back again and she told me my package was lost, even that I have a package delivery confirmation and I have to wait more until they find it. On February 15th I call Nataly P. again. This time she said that I have to wait not 3 days, not even 10 days, but 14 days. Today is March 8th. No soundbar and no refund. Nataly P. is ignoring my phone calls and emails. Not a single response from them since February 15th. Save your time and DO NOT EMAIL CEO office. They just don't respond. Here is my story how Samsung took my soundbar and $1538.80 away! I have more than 20 Samsung products in my apartment - phones, watches, tablets, laptop, DVD players, monitors TV's, microwaves you name it. BUT I will NEVER EVER buy a samsung product any more again.  I'm done! MY RECOMMENDATION IS: Save yourself the stress, the missed work days, the useless hours and hours long conversations with them and the most important - your money that you honestly work for and go get a different brand. This one is not worth it and their customer service just doesn't exist  - complete garbage. THIS IS NOT THE WAY TO TREAT THEIR CUSTOMERS!

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