(NEW) Samsung Neo QLED 4K QN90B Series Smart TV (2022)

Purchased this unit for master bedroom to replace my Samsung that I have had for nearly ten years. The unit flickered immediately when plugged in. Having checked connections, I went through set up inspite of flickering in the hopes that it would self correct. I checked connection in back and wall. Plugged in the unit that was being replaced and it functioned fine. I reached out to Samsung support who went through a few iterations of troubleshooting with me over the phone. Samsung said the unit is defective. No they do not provide physical support or replacement when purchased through Amazon. Amazon does not replace only refund I was told when calling customer service. I asked how long does it take to get a refund. I was quoted four to six weeks from time of receipt of unit. This is all that they can do. When I receive a refund I could purchase another, I was told. The only thing that could be done is for them to issue a pick up through UPS. (The item is to be boxed and on the porch) No time frame was provided as to when UPS would arrive, no email or text. Adrian the Amazon supervisor said within two days. (The person before said the next day) Supervisor Adrian, whom I asked to speak to find out if I could use the refund toward a replacement when unit is received by Amazon rather than waiting for refund. Adrian said, have you ever returned anything to Amazon yes or no... (Yes I had), this is how it works he said. All I can do is process a pick up. With that our conversation ended. My take away is not to purchase electronics through Amazon - they are not responsible for the product and you lose the ability to have the manufacturer intercede on your behalf... Plus you are out the funds which hypothetically could be earning interest. Maybe Adrian is wrong and my credit will come in sooner. Then off to Costco, where they work with manufacturers to ensure your product is what you paid for and even will provide concierge service to support product problems. .