(NEW) Nixplay Digital Touch Screen Picture Frame with WiFi - 10.1” Photo Frame

The frame has a beautiful clear picture, but unfortunately it’s sideways and the only way to fix it is to unplug it and power cycle it. It’s supposed to recognize orientation, whether you position the frame in landscape or portrait. When it first powers on it’s able to do this. However after a few days it locks into portrait mode and no amount of swiveling or rotating will set it straight. Also the touch screen doesn’t respond. There’s no control on the app to lock orientation so either I flip it permanently into portrait orientation or keep pulling the plug. I sent an email to Nixplay but have not heard back. Edit: I did hear from Nixplay and they advised me to return it through Amazon since it was in the timeframe. I did this. I bought a second frame directly from Nixplay and it has the same issue. After some experimentation, I found out that this problem occurs only when the frame is set to “pan and zoom”. After a few hours it gets confused and locks into portrait (sideways) mode. I reset it to “fill frame”, and it ran for a week without problems. Just to be sure I set it back to “pan and zoom” afterwards and it happened again within a few hours. So this seems to be either a software or firmware issue related to the “pan and zoom” algorithm, and hopefully they will one day fix it. Which is a shame because the 10 inch frame is really kind of small compared to older more square 10 inch frames and the pictures look pretty small when letterboxed.