Top positive review
13 people found this helpful
Good but not great on Xfinity
By Amazon Customer on Reviewed in the United States on January 9, 2024
I have nothing to complaint about the modem itself. It is a factory refurbished model and looks like new. Installation on Xfinity was smooth, just had to remove my old Motorola plug the coaxial and Ethernet cable to the S33, plug it to the wall outlet, open the Xfinity app and add the new modem. It worked on the first try. I have the 1.2gb/s plan so I’m supposed to get 1.2gb/s download and 120mb/s upload. As I’m limited to my router’s 1gb/s port I’m not expecting to get 1.2gb/s download but the 120mb/s download would be very welcome. As you guys can see in my second picture I’m getting about 977mb/s download and 948mb/s upload internally using a gigabit LAN connection. The third picture shows a internet test and there is where the problem using the S33 with Xfinity is, can’t get 120mb/s upload because Comcast blocks this modem from using mid-split with their network because they say it has not been certified so if you want that fast upload speed you will have two options, renting their modem or buying a Hitron CODA. I’m giving the product 5 stars because it’s pretty good and the issue with Xfinity is not the product’s fault so if you don’t rely on high upload speeds using Xfinity go for it, it’s certified by Xfinity for up to 2.33gb/s download but if you need high upload speeds look elsewhere.
Top critical review
30 people found this helpful
Easy to Install, if it Works
By David W Potts on Reviewed in the United States on September 15, 2023
For a point of reference, I'm a network engineer. This is easy to set up, if it works for your specific application. The problem with it is, there is no way to easily configure things such as the internal DHCP server or certain security features you'd have access to with an older modem. If your firewall on your network will not receive a DHCP address correctly from this device, you have little options for resolving the issue. I wiresharked the connection and my firewall was failing to negotiate an IP lease from the modem. With no way to access any meaningful interface other than the web interface on the modem (which is useless since it only shows information and does not allow any configurations to be edited) or using the completely worthless Arris android app, which is just informational and does nothing to configure the device, you're screwed. I've had the device randomly fail several times. Each time the DHCP server in the device failed to hand out an IP address to my firewall. One time, the cable company pushed out a firmware upgrade which broke it. The firmware upgrades have also removed my passwords and reset them to the default. Bring back user editable configurations and my rating would go up. But this canned one size fits all unconfigurable crap is a pain in the butt.
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