(NEW) LG S80QY 3.1.3ch Dolby Atmos DTS:X Soundsystem

After waiting a week for this to arrive by ground shipment, I opened the box, plugged everything in and checked out my new soundbar. This one had good reviews and I hoped it would work well with my LG television. But it would not turn on at all. There are no buttons or switches on the bar itself. The remote is the only way to control the soundbar. Was the soundbar defective or was the remote bad? No way to tell. I spent about an hour with an LG technician who recommended I return it to Amazon. Here is where I really became dissatisfied. I took the soundbar to UPS the next morning. I expected a refund of my payment right away as soon as UPS notified Amazon they had the return product. But no. Several days later, I thought maybe my refund would be there when the product arrived at Phoenix. No, they waited two weeks to process the refund. Then another week before the money was in my bank. This is a product that never worked. LG, themselves confirmed it did not work. What was Amazon waiting for? How many millions of dollars do they make borrowing my money and yours for weeks and paying no interest? Is Amazon hurting for money? Should I buy stuff somewhere else that might be in business next year?