Sony 4K Ultra HD TV X80K/X80CK Series TV (Refurbished)

03/31/2023 I purchased this TV thinking it was a good price on Amazon. Which it is a great TV, I would absolutely love it if I didn't have these issues with my purchase. After I got this set up and powered it on, I immediately noticed that there was a bright green stuck pixel. This is dead smack on the top portion. For a second I thought it was an indicator light from some sort of webcam but upon inspection and some setting flipping is was just a really bright stuck pixel. I proceeded to try some video based remedies to stimulate the display, maybe unstick the bright green one. This is when I began to find numerous dead pixels, pixels that would not light up. I was really disappointed to learn this as, like I said, great looking and smooth running TV otherwise. I got a price that isn't available at the time of writing, so I tried to resolve this with Sony over opting to return it to Amazon. It was at this point I started to engage with Sony support. It proved quite difficult as I got disconnected numerous times never being able to arrive at the conclusion of a work order and successfully provide the information for a work order. Sony stipulated that dead and stuck pixels are part of the design process and considered normal operation for LCD screens. Which I am blown away by. I can understand one, maybe two, but not upwards of four. Not to say there aren't any other manufactures I have heard this from, but this was a first. Most computer monitor and TVs that have had warranty protection would have worked to resolve it with me. I guess I am going to ultimately return it considering how difficult its been to get a like new TV from this purchase. Not saying don't buy the TV, but that pixel policy should concern you. UPDATE 4/21. I am upping my rating to four stars. While my experience isn't Ideal, someone reached out to me via telephone call from Sony and finally got the ball running. Customer service was excellent from this point on. After some troubleshooting and testing with images and videos, they approved a replacement TV. They even covered the cost of having it professional hung again. The warranty works apparently. It was a lot of trouble but ended with the best possible result. Thank you. Update 4/27 I have to revise my review back down. Shorty after receiving the replacement and writing the above on the 21st. I noticed that there was multiple small bruise/dirt like like spots on the screen. When my kids would watch cartoons it looks like someone splattered some drink on it. But this defect/damage is not on the surface of the screen. Its like its under the screen. I was told by Sony. That their senior engineer team reviewed my case and that the grayscale test showed it was within operating parameters. There was no grayscale test conducted. I only sent a single white image of the spots. So I don't know how they are determining that "My TV is operating within manufacture expectations". I am forced to go through the trouble of uninstalling/installing a 100lb TV a 3rd time because Sony can't seem to deliver a TV in new condition for my new TV purchase. I don't feel it is unreasonable to expect a New TV purchase to be in actually new condition. But this is not an expectation Sony was able to meet. Never buying this brand again.