(NEW) Wyze Wireless Video Doorbell Pro

This review is for the Duo Cam doorbell. Amazon has merged all the Wyze doorbell reviews into one place, which gives a misleading rating to this product. I own three of these doorbells. I ordered two directly from Wyze and had to order one from Amazon in order to leave this review. The doorbells will not record to the SD card. I have spent a month trying to get help from Wyze, to no avail. I have sent trouble logs from the app; called them; and have sent countless emails to them. All Wyze has done is run me around over and again with pointless troubleshooting that I already tried. They don’t respond to emails for 3-6 days. I kept asking for assistance in order to not miss my return window, but they do not respond to emails for days at a a time and then have zero answers…”did you reboot the doorbell…update the firmware…disconnect the power…remove the card…” Yes, i am tech savvy and I did all of that and more before i even contacted them. I’ve been troubleshooting these for a month and there has been no improvement or resolution. I have even given them a trouble code that randomly appears in the app, but they seem to have no idea what that code actually means. One thing Wyze does not list anywhere in the product manual or on their website or on Amazon is that in order to record continuously to the SD card the doorbell must be hardwired. Mine is hardwired so that’s not an issue for me, but it was one of the things that came up during one of the many email exchanges. That is info that should be listed so customers know up front and it is misleadingly not, but Wyze is hoping to rook people into paying them an extra $2.99 per camera to use their cloud recording. That’s obviously the plan with this new doorbell because it WILL NOT record to the card and they have absolutely no idea what the issue is, but have assured me for an entire month that their tech team is working to resolve the issue. Despite never resolving the issue, each email ends with “should you have any other concerns, please do not hesitate to contact us back anytime.” There has never been a single contact from them that I did not initiate first and no updates to indicate they are actually attempting to fix these doorbells. The doorbells also randomly ring my mechanical chime, which is annoying but I wasn’t even concerned with resolving that issue since I can see on the app if someone did ring it, and the main issue is that the doorbells will not record to the card and are worthless in providing the protection I purchased them for after someone tried to steal my car from my driveway. In order to return items you order directly from Wyze you have to email them to get them to send you a link, which in turn requires you to input your order number and email address, so instead of a convenient system that already knows my order based on the email I provided at that time, I have to locate that info elsewhere and write it down so I have it in front of me to start the return. SMH. Everything about this experience has been a joke. Avoid this product and avoid this company.