Victrola Vintage 3-Speed Portable Suitcase Record Player

We purchased the Victrola record player in October for our daughter as a Christmas present. We wanted to get ahead of the christmas shopping/market as you can imagine for fear we would miss the big day.We set the player up on Christmas morning (Dec-25th). It was working, albeit slipping but working for most part. Our daughter was so excited playing her Taylor Swift records.Unfortunately, after a few days - the record player ceased to work.Needless to say, my daughter was upset. We reached out to victrola.Long story short - victrola response was that unit is no longer under warranty (I think it was 30 days). I was really taken aback at their lack of ownership with the quality of their product - deflecting and shirking all responsibilities. See their response:[“Hi,Per your email request received we would recommend you to try using a different power cord with the same specifications if you have one available with you, and see if the unit powers on.If you are able to get the unit working with a different power cord then we can arrange to have a replacement power cord sent to you.Also, was the unit previously when working plugged directly into the wall outlet, or was it connected to a surge protector?If the unit still does not work, we request you to consult a professional electronic engineer or electronic repair shop in your area to get the unit’s issue fixed.”]They did send a cord after my wife called them, but record player did not work.As per some of the comments I see, it looks like there is a running theme/known defect with this surge protector (Victrola also queried me on this in response).Anyway - we got sick of the run-around and went and ordered from a different manufacturer. Sometimes, you just have to cut losses and know when you are going down a blind alley with customer support.