(NEW) Philips S3505 Waterproof Wireless Bluetooth Speaker

This was a great little speaker -- while it lasted. However, after less than 5 months of use the sound became extremely distorted, especially at higher volumes. Trying to get Philips to do anything is practically impossible. When you finally find a Customer Support phone number nobody wants to answer. On the rare occasion that someone does answer, more often than not they end up hanging up on you (and I have NOT been disrespectful!). The first time someone actually helped me she told me that the case had not been assigned to anybody (this was 11 days after I had received an email telling me that I would receive a response within 24-48 hours). She assigned the case and I received an email that evening requesting TONS of information. I responded to that email and received an email stating "Your email will not be read and no case will be created." Many more attempts to call into support went unanswered or, when answered, dropped. Eventually a gentleman did answer and apologized, stating that their systems were being upgraded and telling me that I would receive a reply once the upgrade was completed. I'm not holding my breath!After nearly 6 months of effort I am close to getting some sort of resolution. But they want me to ship the defective unit back to them at my expense (company policy is apparently to not issue return labels). Then they will only issue a refund, not replace the unit. Oh, and they require you to utilize the "attached" RMA form -- but fail to attach any such form! All of their support people (and I have talked to LOTS) work remotely and most have horrible setups, meaning you can barely hear or understand them.They continually ask you to send the same things over and over again. Then once someone tells you that they've finally received everything (like the 12 different pictures I've sent), they tell you that's too much and to just resubmit a certain two (plus resubmit your proof of purchase, of which they already have multiple copies)!So, if you are a masochist, by all means purchase from Philips! If you are a more normal person buy some other brand -- ANY other brand!