(NEW) Amazon Echo Show 5 Kids (3rd Gen) (2023) (Damaged Packaging)

I've been using this device about a year now. This has to be, one of the worst technological purchases I've ever made. For starters, I bought this literally just to rotate pictures on my desk. I had no intention of actually using any smart features. Since literally day one, it always shows a black screen when it's supposed to be a Photo from my Amazon Photos library. I tried setting it up on-device, and as well as in-app on iphone. I contacted support, we restored it several times, and Amazon even sent me a new one (even though it's a software issue which a replacement would not fix the issue). I grew tired of seeing nothing but a black screen and the time/weather, so decided to use it for more 'smart' features, like showing me local news, gaming news, weather news, etc. 75% of the time, when you see a story, and say "alexa, whats the story", it will literally give a textbook definition of "what a story is" instead of the actual piece it's advertising. Some days as of the last 4 months, it ACTUALLY shows my pictures on the wallpaper cycle, most other days, it doesn't. I think there's inherently terrible about this 'kids' version. I simply bought it because it matches my space aesthetic for my room. It defaults to a 'kids' programming, and I think this is where the software branch falls off and has so many issues. One would think it would run just like an 'adult one' but there's something clearly imbedded in this for 'kids' because during setup it forces you to use 'kid mode' until you change that option later. There's been no rhyme or reason it never displays my Amazon Photos. I turn it off every night, and on every morning, and only about 2/30 days a month it actually works as advertised. The ONLY reason I've not completely returned this, is because it was $40 on black Friday 2023 and that's only 1 hours worth of my time; and I would almost lose money packing it back up and driving to UPS to return. I've literally considered buying the 'adult' version and just swapping the back plate with the galaxy print just to see if the experience is better. Unless you have a kid that will never use it for a single thing other than playing Baby Shark or making fart sounds, this is the worst product you can buy for a smart home device.