(New) Amazon Echo Show 5 (3rd Gen) (2023) (Damaged Packaging)

Honestly haven't opened it yet. Been so busy. Hopefully my bad luck doesn't get me! Excellent price. I've wanted one for a while too!!! Thanks to Cyber Monday I cannot believe the price I paid! Awesome, fast shipping even during Black Friday and Cyber Monday. Let's hope it works great 😊 P L E A S E - - - READ MY EXPERIENCE UPDATE AFTER USING IT FOR 2 WKS. The disappointment started hours after plugging it in 2 Saturdays ago (Today is Dec 25th, 2023) **UPDATE DECEMBER 25TH, 2023** MAJOR disappointment. It needs every subscription under the sun to enjoy 99% of it fully. Even "Find my Phone" is a charge! My "Google Bot" does not charge me for that. It glitches a lot. In the 2 weeks it's been plugged in I've had to hard boot it 3 times. AMAZON music sub or forget using it to play music you want. They support so many platforms... Not YouTube Red. I bought the blink system, no pun intended, the cameras echo through the ECHO. 4 camera on sale too and so disappointed. All games want you to pay for a service to use it fully. No tier service plans... Just 25 bucks for this, 4.99 for that, 19.99 for this.. Like make a tier system or something. It does not work friendly through the app or the ECHO itself. There is no way to have it on adaptive lighting and even wake it up and have the screen brighten a bit. Literally, no option for it. Like come on who can see that dark screen.. If you prompt it I should give off light. It's not as friendly in its demeanor as "The Google Bot". No personality. No swearing. I asked it about a serious local news situation that the country is aware of for Vegas since the 6th of Dec, it told me "Not sure what you're asking for" my "Google Bot" gave me a 15 min break down of the first min of the horrible situation at my alma mater to the latest news. Sad. The technology using it to do video calls, garbage. My tech abilities are expert level so no it's no my internet. My call with my mom and my husband both skipping, freezing. On their end and mine. Oh and forget adding all of your contacts.. That's a charge too. Otherwise you get 10 contacts it saves on itself only. I'm so sad. I really was excited for this newer technology since I've had my "Google Bot" for six years.. It does more and knows more than this Echo. The charges are the absolute worst for me. Find my phone? Really? Give me a break. The speaker, not good over 50 to 60% ((60% is the highest you can go without it being tingy. I adjusted the mids, nothing changes... Even the little ask me the animal of the day if you want to keep going it does.. And shows you more animal sounds. But if you want MORE you have to pay for the service... For animal sounds..... Come on. The smooth transition of screen to screen in where it flips through news..... Sadly lagging and skipping. --IN CLOSING - - It's nothing of what I expected in speed. It's 6 feet from my modem.... It's not my connection...for the skipping screens. Lagging stories on the news when you ask it what's the story? Video calls... Useless. IT'S NOT even WORTH the sale price I got it for. Not even close. The abilities it has to run your whole house, garage doors, emergency help, smoke, CO, thermostat list us longer than I've ever seen. If I can't even have me tell me what my local university updates are without it faking to even kno about it, who thinks I would roll the dice and pay all these subs and get more electronics to make the long list of things actually work. 1 star for technology for 2023 0 stars for personality, voice choice 0 stars for everything having a subscription montky cost. 0 stars for ease of use 0 stars for quality - freezing, skipping, lagging video play. 0 for sound. 0 for ease of app use with it 0 for BLINK app to use with Alexa 3 for looks, esthetic wise 2 for functions like making the screen brighter on adaptive lighting when touching it or voice prompting it 0 for cost of subs, extra gear. 1 for all it can do but at the price of each monthly cost to have them. Too afraid to buy the extras and add a subscription to it too. 4 stars for pre set up before even having it sent to me. Through email. Impressed, and that was the last time I was. 0 for more free options for even things like voices of Alexa, diff prompt names for Alexa, are all words I'd use every day but Ziggy do I went with that and still certain words I say pick it up and listen. Overall average score for me (above stars) 2 stars all around. Sincerely - - - - - Disappointed in Prime/Amazon/Amazon's Customer Service. ***UPDATE: December 31, 2023*** Glitches every day. I have to reboot it at least once a day. It gets stuck in broken half screen is black, loops. There is a glitch that happens every day after I do a routine in the afternoon and gets stuck doing this weird clock I don't normally see. I'm calling Customer Service and getting a replacement. If that too is garbage, it's being returned and I want a refund.