(NEW) Victrola Journey+ Bluetooth Suitcase Record Player

We purchased the Victrola record player in October for our daughter as a Christmas present. We wanted to get ahead of the christmas shopping/market as you can imagine for fear we would miss the big day. We set the player up on Christmas morning (Dec-25th). It was working, albeit slipping but working for most part. Our daughter was so excited playing her Taylor Swift records. Unfortunately, after a few days - the record player ceased to work. Needless to say, my daughter was upset. We reached out to victrola. Long story short - victrola response was that unit is no longer under warranty (I think it was 30 days). I was really taken aback at their lack of ownership with the quality of their product - deflecting and shirking all responsibilities. See their response: [“Hi, Per your email request received we would recommend you to try using a different power cord with the same specifications if you have one available with you, and see if the unit powers on. If you are able to get the unit working with a different power cord then we can arrange to have a replacement power cord sent to you. Also, was the unit previously when working plugged directly into the wall outlet, or was it connected to a surge protector? If the unit still does not work, we request you to consult a professional electronic engineer or electronic repair shop in your area to get the unit’s issue fixed.”] They did send a cord after my wife called them, but record player did not work. As per some of the comments I see, it looks like there is a running theme/known defect with this surge protector (Victrola also queried me on this in response). Anyway - we got sick of the run-around and went and ordered from a different manufacturer. Sometimes, you just have to cut losses and know when you are going down a blind alley with customer support.