Amazon Fire 7 Tablet (2022, 15th Gen)

First, I want to give a shout out to Dyle, the Amazon customer service representative, who patiently and valiantly tried to help me with the issues I'm having with my new Kindle Fire 7. He is phenomenal, and I'd give him 100 stars if I could. Unfortunately, the overall rating is 1 (and I wish I could give it something lower) due to Amazon's product, and the very weak warranty period surrounding it. I bought my first Kindle Fire 7 in 2013, and have absolutely loved it. I used it everyday, primarily borrowing books from my local library. The interface between the library and Amazon worked perfectly, and I downloaded over 1000 books during that time, all downloaded to my Kindle Fire successfully. I decided this past August that I should get a new Kindle Fire 7, as the charging of my old one was getting slower and slower. Big mistake on my part - I should have on to the old one. Everything started out fine with the new Kindle Fire 7. I continued my usual routine of getting books from my library, and they successfully downloaded to the new Kindle. After about 6 weeks (halfway through the meager 90-day warranty period), the downloading function stopped working. I got an error message saying that Amazon was working on the issue, and to try again later. After about a week of continuing error messages, I thought I should contact customer support. Well over an hour later with the representative, all I was told was that it must be an error at my library. The error message indicating that Amazon was working on the problem certainly seemed bogus. With the customer service rep, I was able to successfully download library books from my PC and my iPhone to the new Kindle. So the rep also added that I should just use my PC or iPhone to download books. Not a good answer, Amazon. I bought the Kindle Fire 7 specifically for the functionality which allows me to, with only the Kindle, take out books from the library and download them. And, obviously, the Kindle had proven that this technology should work, until 6 weeks into my ownership of the new Kindle. I wound up speaking with an Amazon supervisor, who acknowledged that the issue was on the Amazon side. She indicated she would open a case with Amazon's Software Engineering Department in order to resolve the issue. She also indicated that I would be contacted by Amazon in about a week with a resolution. I asked if I could call in, concerned that I may not get a call back. I was told that I could not call Software Engineering. This was not unexpected, I just wanted to talk with someone in Customer Service who would be able to tell me the status of my issue. The supervisor said she would document this situation in detail in my account record, so if I did call in, I should be able to get a quick response. Fast forward 10 days, I still haven't heard from Amazon, and my warranty period is quickly ticking away. I called in, and got the wonderful Dyle to help me. (I did not put him on the spot, but it seemed apparent to me that the supervisor I had spoken to previously did not document the issue, or at least not sufficiently for someone else to be able to follow). Dyle tried a number of troubleshooting ideas that neither of the first two representatives tried. Unfortunately, none were successful, and through consultation with someone else at Amazon (I assume his supervisor), they said I needed to send my Kindle back and they would attempt to repair, or else send me a new one. I asked if the warranty period starts fresh with the repaired/new Kindle, and was told that it did not. So, in the time I waited, seeing if Amazon's error message was accurate (indicating they were working to resolve the issue), calling into Customer Service and waiting 10 days with no response from them, then sending my Kindle in for repair/replacement, I estimate I have lost about 30% of the already skimpy 90 day warranty period. This is just not right. The issue with the Kindle did not occur until owning it for 6 weeks. If the same pattern repeats itself, I will be well beyond the warranty period when the issue occurs, and then I will just have thrown my money away on this Kindle. Dyle (and his supervisor?), understanding my concern, offered a partial refund if I just wanted to return the Kindle. Why partial though, Amazon? It's been acknowledged that the issue is with the Kindle. Why should I have to pay anything if you send me a defective Kindle? Very bad business model. Not a good way at all to treat your customers. I cannot recommend this product.