Wyze 8-Zone Smart Sprinkler Controller (Refurbished)

When I found out that Wyze had created a smart sprinkler system, and especially for the price in the mid $60s, I ordered one immediately. The Good: Instructions on how to replace existing sprinkler controller with the Wyze sprinkler was easy to follow on the app. The Bad: Nothing works as advertised. For the first year, while under the "Sprinkler Plus" subscription, the schedule worked. Then, when I added a new schedule as I had installed new sod in the backyard, the fixed schedules stopped working. The schedules still showed up on the app, and pretended to be going, but the sprinklers would be inactive. The only way the sprinklers would work was through a "Quick Run" manually turning the zones on. One at a time. Stupidly annoying. Obviously, I tried to reach out for technical support, but Wyze is set up to never let you actually speak to someone. You'll first be directed to send an email, which I did, and then received a "troubleshooting" email that was the exact same information that was on their website. I then replied and said that I had attempted all of those steps, at which point, the next email directed me to send in a log and connect to their "Wyze Wizards" customer service. Then link in the email sends you to a page which then doesn't actually connect you to a person, but a digital assistant. That AI just spits back stuff to their troubleshooting web pages. I had to try multiple iterations of "let me talk to someone" before finally getting into a queue 8 people long to wait for person to chat with me about my problem. Keep in mind that this is what the email had said my next steps were. After connecting to the actual person, she made me screenshot things from the app, verified my products were up to date on firmware (obviously I had already done all of that before), but I complied with each step of her instructions. Then finally because she couldn't figure out what the problem was, she offered to connect me to the email tech support! The exact process that I had used to get to talk to her! Basically, she's offering to send me in a circle of time waste. I told her I had already done that, and she then offered to check on warranty. Oops the product was now 3 weeks out of warranty and nothing could be done. I'm writing this review immediately after finishing my time-wasting conversation with their tech support. Don't buy this product. It supposedly has all the features you want and need, but the product sucks and doesn't work as advertised. I can not give it more of a fail.