LG Alexa C1 Series 4K Smart OLED TV (2021) (Refurbished)
$1,079.99
Condition: Refurbished
Screen Size: 65"
Top positive review
6 people found this helpful
A fantastic TV...just be aware of the EVO panel lottery
By Chiggs on Reviewed in the United States on March 9, 2022
The LG C1 is a fantastic premium television that provides a wonderful picture, with deep, rich, precise colors and incredible gaming features. Honestly, you can look at any number of reviews for it online and they'll all largely say the same thing. I don't want to go down that well-travelled road. My review will instead focus on the EVO panel lottery, which is going on behind the scenes at LG's assembly plants. What this means is that some C1s will have the new EVO panels, which are supposed to be brighter and last longer. In all actuality, you might not really notice it, especially since LG closed the loophole to "change" the C1 into an G1 via the service menu, meaning that the much ballyhooed "hack" is no longer viable. So here are the facts: 1. LG C1s are being manufactured with WBC and WBE (EVO) panels. There's no way around it. 2. Just because you got a WBC panel does not mean your panel is bad, but it theoretically means it will not last as long as the WBE, which has more durability and can be driven harder by the SOC, which really is a moot point, since the C1 firmware loophole was closed. So that just leaves durability. 3. Given how "all over the place" brightness can be from panel to panel when it comes to the C1 series, you might actually get a WBC panel that is "brighter" than a WBE panel. It's called the panel lottery for a reason, and I've even seen CXs that are brighter than C1s and G1 (the latter of which has the EVO panel advertised). 4. Just because you have a recently manufactured LG C1 doesn't mean you have an EVO panel, so please ignore people on the internet telling you otherwise. They are wrong, wrong, wrong. There's a way you can tell if a unit has an EVO panel, and it involves looking at the box, or going into the service menu, which I don't recommend. I'm intentionally not going into detail, because the whole situation is just a bit ridiculous. 5. Please do not lose your mind and start returning and exchanging units in hopes of getting a WBE panel. It's silly and pointless, and you might wind up with panels that are inferior to the one you initially received. If you want a guaranteed EVO panel that will run brighter, then buy a G1 or wait for the C2...it's that simple. Do I think it's worth it? No, I don't. But you do you. If you're concerned about panel durability, therefore making the search for WBE worth it...my advice is to just buy an extended warranty. The goal is to enjoy a new TV, not run around like a madman inspecting boxes and being annoying to Amazon employees.
Top critical review
1 people found this helpful
*BUYER BEWARE* Part failures every year, awful customer support from LG
By Amazon Customer on Reviewed in the United States on February 6, 2025
One year after purchasing this OLED TV, the screen stopped turning on. The red standby light would stay illuminated, showing that the unit had power, but when the power button was pressed, the light would blink and the screen would not turn on. An LG-certified technician diagnosed a faulty motherboard and replaced it, which seemed to resolve the problem. However, one year after that (almost to the day) the same issue reoccurred. I had the same LG-certified technician out again, and this time he diagnosed that the entire display module needed to be replaced. He said this was not normal and would not result from a year or two of normal usage, and that I should follow up with LG for extended warranty coverage and he would provide his diagnostic. Unfortunately, after speaking with four separate representatives, the last one being a manager, I was told that the best LG could offer was a 15% coupon for purchasing a new TV. I find this to be unacceptable. There is no way I would buy another TV from LG just two years after buying one for over $2,000 and having it fail twice in two years. I understand a lemon may come out of the factory from time to time, but the manufacturer should stand behind their product and make the customer whole in these rare situations. Working in the home service industry myself, I know that is how my business handles such circumstances. In the big picture, it is a drop in the bucket for the business to do right by their customer. As it stands, I am now left without my TV for Super Bowl Sunday and LG is telling me my best option is to buy a new one from them.
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