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4.6 out of 5 stars

Top positive review
16 people found this helpful
Stunning picture but mediocre documentation
By M. Walker on Reviewed in the United States on February 16, 2022
This replaced a Samsung 60" from 2017. That was an early model 4K and towards the lower end of the various Samsung lines. The picture from this compared to that is stunning - the blacks are the thing that really jump out. On a 4K Dolby Vision source it is revelatory. What I can't comment on because we don't use: - SmartTV features. We didn't use them with Samsung either - we use Google TV with Chromecast so that the UI is the same across TV brands and we aren't captive to a particular TV's UI. I also have low trust in the TV manufacturers to keep their Smart features updated. It is a lot cheaper to just replace the $50 Google device every couple years. - HDMI/ARC. Sadly, our Denon AVR is too old for that. - Internal speakers - never turned them on. - Dolby beyond DD 5.1, i.e. Atmos, etc. I do think that the documentation is mediocre and skinny at best - very basic stuff that you almost really don't need to know. Here are a few things it doesn't discuss: - Surround sound from the optical/TOSLINK digital output: you can get DD 5.1 from this only if set to "passthrough/bitstream" Just about every other setting will result in PCM/2 channel because their thinking is that this is for a sound bar rather than an AVR, where you are more likely to use HDMI/ARC. We use the optical out because our AVR is too old to support ARC and doesn't support 4K either. So I struggled to get DD from the optical at first. I also had to set Google TV to "auto" rather than explicitly setting it to DD or DTS. I called up LG on this issue and they told me that only PCM was available on optical. That is not true. By contrast, the Samsung put everything to the AVR as DD 5.1, regardless of whether the upstream signal was that at all. - The USB ports are switched, but with an off-delay. So if you want to power a gadget or LEDs know that the power will eventually shut off, just not when the TV is turned off. - Relative to our Samsung, the screen is fairly reflective - this TV is not great near windows during the day. It is not as bright as our 5 year old Samsung either. But at night, ooo laa laa. - This is an HDMI only TV - 1 rear-facing (HDMI 4) and 3 left facing - HDMI 1/2/3. No component or old RCA SD or S-Video. To set up our aging Denon you need RCA SD for the OSD when you aren't using HDMI. I bought a gadget here on Amazon to translate RCA video to HDMI for the rare times I need to get to the Denon's on screen menus. I do get griped by this - deciding to remove capabilities so that you need to upgrade and replace other components of your system that otherwise work fine. - The OLED features aren't explained well. Like "Comfort Mode" for example. Does that help with OLED burn-in? Not sure. Some other OLED features are better described but I can't give a high score to the UI layout - too many options greyed out based on a setting elsewhere. I think the UI designers were challenged about balancing a feature's closeness to the top level menu versus closeness to more advanced settings. - Calibration of any kind. Nada. Haven't touched that yet. - The VESA mounting holes are very low on this TV. Not a big deal but be prepared to redo your wall mount if your prior TV was centered on the mounting holes. That's all for now - just had it a week. This may sound nitpicky, but at the end of the day we are very happy with this TV.
Top critical review
4 people found this helpful
*BUYER BEWARE* Part failures every year, awful customer support from LG
By Amazon Customer on Reviewed in the United States on February 6, 2025
One year after purchasing this OLED TV, the screen stopped turning on. The red standby light would stay illuminated, showing that the unit had power, but when the power button was pressed, the light would blink and the screen would not turn on. An LG-certified technician diagnosed a faulty motherboard and replaced it, which seemed to resolve the problem. However, one year after that (almost to the day) the same issue reoccurred. I had the same LG-certified technician out again, and this time he diagnosed that the entire display module needed to be replaced. He said this was not normal and would not result from a year or two of normal usage, and that I should follow up with LG for extended warranty coverage and he would provide his diagnostic. Unfortunately, after speaking with four separate representatives, the last one being a manager, I was told that the best LG could offer was a 15% coupon for purchasing a new TV. I find this to be unacceptable. There is no way I would buy another TV from LG just two years after buying one for over $2,000 and having it fail twice in two years. I understand a lemon may come out of the factory from time to time, but the manufacturer should stand behind their product and make the customer whole in these rare situations. Working in the home service industry myself, I know that is how my business handles such circumstances. In the big picture, it is a drop in the bucket for the business to do right by their customer. As it stands, I am now left without my TV for Super Bowl Sunday and LG is telling me my best option is to buy a new one from them.

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