Sony 65" A80CJ BRAVIA XR OLED 4K TV

The picture quality if fine. I don't "game", so that is not an issue. But like many other reviewers, the potential for programming and network glitches are fairly high. If this happens, you are in deep trouble because tech-support apparently does not exist - only poor "customer service reps" armed with mind-numbing scripts. I've wasted literally 25 hours of my time trying to deal with tech problems, and customer service merely added to the frustration. I encountered two issues: (1) The voice command of the remote only works if you first install GoogleTV. So, I meticulously followed the TV's instructions several times to connect GoogleTV to my wifi using my iPhone (after downloading Google Home), but it simply would not connect to my network. So, it was necessary to make the connection by entering the needed info (wifi key etc using the TV remote - very time-consuming. And despite installing, uninstalling, and reinstalling Google TV twice (took a couple of hours because I had to enter it using the remote), the remote voice control is still useless. It will turn the TV on and off but that's all! Won't change channels nor even adjust volume. Worthless. (2) Every couple of days, the TV somehow loses connectivity with my wifi. Note that all other devices in my home remain connected and I never have connectivity problems with any of them. Indeed, I can still cast Netflix, Apple TV, and whatever else I want from my MAC using Chromecast, which I inserted into HDMI 2 - just as I previously did with my old dumb TV. Of course, whenever I lose wifi connectivity to the TV (even though all other devices remain connected and even though the TV itself tells me the signal is "excellent"), I try turning off/on the router, unplugging/replugging the TV etc. Nothing works. But if I simply wait a few days, the TV will reconnect itself! Naturally, I called "customer service" and spoke with a very nice woman in India. She was a little hard to understand, but very courteous. Unfortunately, she understood virtually nothing about the product, nor the issues I was encountering. She did her best to read through her interminable script and lead me through about 50 meaningless steps like changing the batteries of the remote (TV was 3 weeks old). When I asked to speak with an actual tech support person, she said she was the only one who could "help me." She also declined to allow me to speak with a supervisor. To add insult to injury, one of the first questions the customer service lady asked was for my phone number, "in case we are disconnected." Of course, after about an hour of going though her meaningless script, we did get disconnected and she did NOT call back. Obviously they collect our phone numbers for personal salable data - not to call back! So, as several other reviewers lamented, what am I supposed to do now? I guess my only recourse is to start calling Amazon.