TheraLite Aura Qi 10,000 LUX Light Therapy Sun Lamp, UV Free

Super disappointed. I knew from the reviews that I might have problems with the adjustable head. Figured it was something I'd be able to fix. It isn't. I had to get a soft cloth and pliers just to get the knob to turn. Once it was loose and I could turn it with my hand, it doesn't do anything to hold the light head. It is clearly not designed correctly. Another reviewer suggested a rubber washer but I don't have one. I figured if I just left the lamp at the position it was in and didn't mess with it, I would be OK. If you bump it, it will fall down, but can be moved back up. I doubted it would hold reliably over time, but I absolutely love the looks of this lamp, the clock, the date and the phone charger. It does get REALLY hot when charging my phone. My son stopped by yesterday and wanted to see how bright the light was. Tried to show him and the lamp would not turn on. Usually it turned on TOO easily, barely brushing the on/off button would turn it on. I was charging my phone and the base was hot, so we thought it needed to cool down. Also unplugged it and plugged it in again. Waited until this morning to try it again. It will not turn on! Unbelievable, I've only had it for 3 days! After this experience, I can't be confident that a replacement lamp would work reliably. Very disappointed that I have to return this and find an alternative. Update 11/25/21 - The seller was easy to work with and I did receive a refund. I really liked the looks and functions of this lamp and wish it would have worked, as there is nothing else out there like it.