Philips Brilliance 27" 4K Frameless Monitor

PHILIPS HAS TERRIBLE CUSTOMER SERVICE!!! I would give 0 stars on this product if possible. I rarely leave reviews for products (I'm that guy...I depend on other's reviews but never leave them). However, I really feel like I need to leave a review for this monitor. I will also say that I am in a somewhat unique situation which I think has complicated things a little bit. I am a overseas employee for the government. I moved to Germany in April but I do have an APO (American Post Office) address, which Amazon does deliver to. Before I moved, I ordered this monitor to be delivered when I arrived so during my 10 day quarantine I wasn't doing my work and schooling on my 13" MacBook Pro. The monitor arrived in a timely manner and undamaged. It was very nice having a USB C monitor while hanging out in my hotel room, where I only needed to have one power adapter to power my monitor and laptop. The monitor functioned just fine for the first 42 days (delivered April 14th stopped working May 26th). On the 42nd day, the USB C port stopped working correctly (if you read deep enough in the reviews, you will see this is a common issue). The port sends power but does not display video. I tried 3 different USB cables on my MacBook Pro and my employer supplied Windows 10 laptop. Not only did the USB C video stop working but the monitor occasionally turns itself off and on again when there is no video signal being sent to it. On May 26th I contacted Amazon about returned the monitor. Amazon's customer service rep was very helpful and even tried to contact Philips for me. Philips did not answer his phone calls, so he authorized a return for me. Unfortunately, because I was outside of the 30 day return window, Amazon would only let me return the monitor if I paid for shipping and a restock fee. I was told they would refund the restock fee if I called once the product was received. I was not happy with the fact that I would have to pay return shipping for a defective product. Instead of paying return shipping, I thought I would contact Philips myself to see if they would honor their claimed manufacture's warranty of 4 years. Finding the customer service number proved to be a challenge in itself. After finally find the correct number to call and sitting on hold for an eternity I finally spoke with someone about the monitor. Once they were satisfied with their troubleshooting questions, I was told them would RMA the monitor. They told me that they would ship the monitor to me and send me a return label for the original monitor via email. I was provided log in information to check the status of my RMA at that point. I thought all was well. The next day I looked through my email (including spam) to find the return label, I never received the email. I contacted the company and explained that I had not received the label and was told that it would be sent to me from FedEx or UPS. I searched my email again...nothing. I sent another email and got ghosted. Today, 23 days later, I have yet to receive a monitor or any kind of tracking number. I also have not received the email with the return label. Because I attempted to honor the manufacture's warranty, I'm also outside of the return window to Amazon. I feel like I'm going to be stuck with a monitor that does not function in it's intended manner with no help from Amazon of Philips. I've been a loyal Amazon shopper for a long long time and I've never felt slighted by their policies, until now. I know that this really should be Philips' issue and not Amazon's but it would be nice to have the reseller stand up for their customer or for Philips to treat their customers right.