(NEW) Amazon Fire TV Stick, Alexa Voice Remote (Damaged Packaging)

I appreciate that I got this at a very good Prime Day price. I now have 3 Fire Sticks and am grateful to have them. This generation seems to work faster than the previous as well -- scrolls faster, responds faster. I don't generally use voice, because the previous version was horrid to even attempt, so I gave up long ago. Now here's the rub. AMAZON, YOUR NEW FIRE STICK DESIGN IS A FAILURE. Here's why: The new remote is great for those who never used the previous remote. The previous was more streamlined which made it easy to locate buttons without even glancing at it. The previous had fewer buttons so there was little confusion as to what you were pressing at any given time. The batteries were near the bottom of the remote which is where the bulk of the weight would rest perfectly in the palm of your hand. The NEW remote is the opposite of all of the above. First, there is no way I can find the play/pause button on this remote unless I physically look down at it. Even then, it's smack dab in the middle of a square of NINE buttons, plus 5 more. The mute and live TV buttons are placed so that it's easy to feel for them without having to stop to look at the remote (there is blank space below both). I am often pressing the wrong button when trying to play/pause. Yes, I could click the large round Select button at the top, but if on YouTube, it takes two clicks to pause, and the screen menu appears on the screen which takes yet another click to remove. All this means extra clicks (wear and tear) on the remote, extra battery power, and is a general annoyance. Now about the battery.. the batteries on the new remote are at the top which puts the bulk of the weight opposite of where most people hold the remote -- either in the palm or with the fingers. I have dropped this thing numerous times already because it feels unbalanced and top-heavy. It is unnatural for the way we're used to most remote controls. In addition, because I still have two other Fire Sticks with remotes that I still use, it is difficult to retrain my hands to use this clumsy, awkward stepchild of a remote just for this one device. Lastly, the new buttons for streaming services are nice to have, but not the greatest to have. If you truly have -- and USE -- all 4 services, this remote is made for you. Anything less than 2 or 3, and it's just another device with useless functions. While I appreciate being able to single-click to Hulu, I would much rather go through the main menu and get rid of these excess buttons. PLUS, most remotes have a different colored Power button at the top. Between the fact that these buttons being at the bottom + the awkward weight distribution of the remote, I frequently mistakenly hold this remote the wrong way and end up clicking incorrect buttons. I'm watching a video on YouTube, and with one errant click, I'm in that wild maze of a Live TV menu, wonder where I went wrong in life. AMAZON, HERE'S WHAT TO DO TO IMPROVE THIS REMOTE: 1. Move the batteries back to the bottom right at the area where most people hold the lower half of the remote in their palm. 2. Move the streaming buttons to the top of the remote. 3. Move the mute, volume up, volume down, and Live TV buttons down into a separate section AWAY from the navigational buttons. Leave blank space below the rewind, play/pause, and forward buttons so we can again find these buttons without having to turn on lights and look down at the remote. 4. A more complete transfer of previous Fire Stick data to the new Fire Stick would be appreciated -- my transfer of data was incomplete. Why not allow a simply one-time cloning of apps via Amazon AWS so we don't have to spend an hour reinstalling apps we're used to? Until then, I'd like my money back or an exchange of this Fire Stick for an older generation like the other two I have. 1 star for the price, 1 star for the volume control, 1 star for speed. I'd take off more stars for the annoyances, however. UPDATE 11/2022: I still have the same bad review regarding the design of the new remote control. I STILL find myself grabbing it and holding it the wrong way which makes me click the wrong button (upside down, the forward button is mistaken for the rewind) and I use it daily. STILL hard to get used to. No product should be this difficult to transition to. NEW COMPLAINT: Actually, this is something I noticed right away, but can verify after extended usage. Occasionally, my Internet cuts out. On my laptop, I see that it is restored in about 1 minute. However, the Fire Stick takes upwards of FIVE additional minutes to have it's connection restored. Of course, I can EXIT the app I'm using, go to Settings, and go through the network prompts to get it to reconnect, but c'mon... really? The old Fire Stick would reconnect as quickly as my laptop. There is something off with this new device. Please fix, then send me another for review. /// I still greatly appreciate the quick buttons (Hulu, etc.. although if you don't use those services, the keys are useless and just more clutter) and the volume buttons. UPDATE 04/14/2025: This remote is STILL not much easier to use. It rarely takes me this long to adapt to a new device of most any sort. I think the issue is that the remote works against natural human usage needs. I realize my stated issues don't affect everyone, but surely, I'm not alone. Finding the play button without looking at it is no easier today. I never use the live key, and also never use the service keys (Hulu, Netflix, Disney, and even Prime) except by accidental click (remember the "holding the remote upside down issue"). The balance of weight is still quite noticeable, and I find myself frequently shifting it around to get to the various sections. I am not a robot... please design the remote to be used as an average human wants to use it. Hey, AMAZON, I NEVER RECEIVED AN OFFER OF EXCHANGE OR REFUND, not even a coupon! At least in good faith, as a repeat user, an offer would be warmly accepted and shared here. // Positives: the issue of the slow reconnecting after an Internet connection glitch seems to have been resolved by the updates, and I've learned better how to use the voice function, something that definitely took trial and error (the cursor must be active inside the search box before clicking the voice button, and you must pause to hear the full "ready" sound before speaking, press and hold ..keep holding until finished speaking completely). Thanks for reading.