X Rocker RGB Prism Pedestal Chair

I purchased this for my twin boys 9th birthday as their number 1 gift they wanted towards the end of july and after assembling it. It broke in a matter of days with screws not holding in place. The base of the chair is not secured you just have to set the chair on it and it wobbles every which away to where you almost fall when sitting on it. I thought per reading description that this was a bluetooth wireless chair and from reading faqs their were a ton from customers stating it was bluetooth compatible for PS4’s. After trying to link it to ps4 bluetooth It did not work so had to set it up as wired (I found out it That PS4 will not support A2DP, including Bluetooth audio devices. ... The lag with A2DP is as much as 100 to 200ms leading to a poor gaming experience. The speaker sounds muffled and isn’t loud enough to sound like surround quality you can hardly feel the bass or hear the game that loud at its max volume. The wires are too short and the jack slip cover broke off in the plug after unplugging it. Other ways to connect are thru transmitter hanging from the tv or using the aux plugs from tv to chair or using the wires to the controller however you can’t use a headset. My boys were so disappointed as they had been waiting for 2 years for me to agree to buying them a gaming chairs. I thought after doing my research on it reviews at many websites etc this being xrockers 1# chair I did not anticipate that. Poor quality and cheaply made the stitching at the seems already have separated in several places and the leather is peeling. Their was a small hole on the seat of the chair amongst many other places as well. The chair all over you can see so many defects on it warping or bubbling up from the inside out like at the top of the chair in last pic I posted. I purchased this and was delivered late july of this year It wasn’t assembled until 2 weeks later and in the 2 months of use it completely fell apart the screws fell put at base and spring broke even when I attempted to fix it by rescrewing the chair to the base the part of chair you lean against wont sit upright is laid flat out reclined so even if I could have screwed it back together the springs were broke and chair back wont sit up so hopes of using just as a regular chair no working features it was beyond repair. Due to unforeseen circumstances i wasnt able to contact amazon in time so had no option for refund or exchange thru amazon. so contacted xrocker hoping for repair or exchange and I was beyond amazed!! They were So friendly, caring and empathetic to my experience they upgraded my exchange to a higher model or any model Of my choosing. It quickly arrived the rep who assisted me from start to finish was in constant communication with me and she went above and beyond. Seemless and made the whole process stress free I didn’t have to bother with trying to find someone to help me carry it to ship back xrocker just did everything beyond right!!!!! I was just gonna bite the bullet In 10 plus years as a amazon shopper I have only ever returned 2 items due to being wrong size and a wrong item shipped. I read amazon reviews many saying their service was horrible Just goes to show you don’t trust every review you read!!! Thank you xrocker for everything you have made a fan out of me and I will definitely use your company for all of my kids gaming accessories and purchases!!!!