Hatch Restore 1 - Sleep Sound Machine & Sunrise Alarm Clock (Factory Reconditioned)

DO NOT BUY THIS GARBAGE. TL;DR - will immediately brick if you attempt to change the wifi for any reason and you will get nothing but automated messages from their support team. This thing worked adequately for about 6 months. Sure you can't set it on a timer to start/stop at a certain time. Sure the app is completely useless unless you want to buy a monthly subscription for their "guided sleep stories" or whatever other nonsense they think is worth $50/year. Sure the non-subscription noises are limited and only one actually blocks any noise. But it does make white noise to aid sleep so long as it decides it wants to work. The best part of this complete waste of plastic - make sure you never change your wifi even a little bit. We had a tree fall on our house forcing us to have to leave to go to a hotel while the repair work was being done. We thought - ok we'll take our noise machine with us to help muffle the hotel noise. Turns out Hatch has a different idea of how you should use the $120 noise machine you purchased. Their idea for using it outside of your home is simply - "don't." The thing NEEDS to connect to the internet to download your "settings." No idea why when all I want is one of the built-in non-subscription noises, but here we are. It won't connect to a hotel wifi with a portal to log in, but we got it to connect through a hotspot - for ONE night and it would never connect again. Now, a month later, we're back in our house and it won't connect to any wifi - not the normal one it was using just fine a month ago, not the hotspot that worked once, not a spare 2.4 GHz only temporary wifi network I made. NOTHING. Turns out, in what appears to be an effort to prevent used sales, it will simply brick if it thinks you're trying to change the wifi settings even a little bit. Google "hatch restore won't connect to wifi" to see this has been a problem for many hatch devices for years. The most frustrating part is it clearly remembers something about me because the clock will still dim at 9 pm like we had set it before all this. It just can't remember to bring up the ONE SOUND I WANT IT TO MAKE when I press the button. Good luck getting any sort of support from Hatch as well. Maybe I would have better luck getting help if I had paid them $50/year for features I don't want or need. Doubt it though. Their "find other solutions" when you fail at connecting the wifi for the 100th time is "all your favorite sleep routines are available from your phone app - perfect for travel!" Sure, $120 for my nice noise machine, but if I want to use it anywhere but my home I need to pay you $50/year and then also use my phone speaker? Get out of here.