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4.2 out of 5 stars

Top positive review
81 people found this helpful
The best smart lock I have ever owned!
By APKAFD on Reviewed in the United States on February 20, 2021
So let me start this off by saying I have gone through 5 other smart lock door locks starting back from the August 2nd gen, Schlage Homekit lock, all the way to the regular keypad lock and the Wyze door lock tops them all! Installation was a breeze! If you have installed a deadbolt before you can install this, if not wyze has a video that breaks everything down and everything you need is inside the box besides the screwdriver. Now if you are like me that came from a already smart lock like the Schlage Homekit lock then you will need to buy a new deadbolt lock kit as the wyze lock needs a regular deadbolt lock to work. (You can find a good deadbolt lock for less than $20) Once the wyze lock is installed you plug in the little wifi dongle into an outlet. Make sure this dongle is plugged in close to the lock buy also has good wifi connection as this dongle is what's going to control the lock via a remote connection and tell it when to auto unlock when you get home. I would say most problems people have with this lock is either due to poor wifi where the dongle is located or the dongle is located to far away from the lock itself. (keep it within 10 ft of the lock if you can) Now once you get all that installed now you can set the lock up, the wyze app has you scan a QR code inside the lock and after that the app takes over, it asks you to open and close the door a few times to calibrate the lock. One thing to note since the instructions sucked, when it asks you to open the door make sure you open it ALL the way, I was not doing this and the calibration kept failing. It took me an hour to realize I had to open the door all the way then hit the button in the app and then close the door before the door could calibrate. Now once you get the door lock calibrate your done. Now everytime you close the door it will auto lock itself which is AMAZING! Just make sure you have your phone on you because you can lock yourself out. It does have a garbage mode on it which allows you to shut the door without the door auto locking and locking you out. With this I will HIGHLY recommend the wireless keypad which does cost an extra $20 but it is so worth it and will save your bacon if you accidentally lock yourself out and you don't have your phone, trust me I know =) So with all that said how do I like the lock? I love it! The app works great on my Android and iPhones. Auto unlock is a dream! It uses your phones GPS to know when you get home and basically wakes the lock up for it to be ready to unlock, as soon as you get to the door it will auto unlock for you. Now you must be in close range for the door to unlock, if you just drive by your house etc the door will NOT unlock. Side note: if you are having issues with the auto unlock feature and on Android make sure your phone is NOT putting the app to sleep, this can be done the the phones battery management settings and as soon as you fix that auto unlock should work! You can issue temp keys to people so if you want to give a contractor a 1 time key then once he uses it the door will not unlock for him again, or if you want to give a dog walker a pass to get in only certain times a week you can also do that as well. You can also remotely access the lock and lock and unlock the door with your phone anywhere in the world which is what I do if I need to let someone in. Do you need the keypad? I HIGHLY recommend it! If you forget your phone and close the door yea you just locked yourself out trust me I know lol. The keypad is great! If for any reason you dont have your phone or your phones dead you will need the keypad to get into the house. The keypad instantly connects to the lock and as soon as you type in your code it auto locks, you do NOT have to wait for the keypad to pair to the lock like August does. You can also lock your door from the keypad as well if for some reason the auto lock did not work. Now the coolest thing with this keypad is you can punch in random numbers into the keypad as long as your code is in that sequence the door will unlock! I LOVE this feature! So if someone is with you and you dont want them knowing your code you can type in a bunch of numbers and then the code and hit unlock and magically it unlocks. Ex: lets say your code is "1234" in the keypad I will type 593853"1234"5563 then hit unlock since I typed my code inside the sequence the door unlocks for me and the person with me will never know what my real code is! Overall I love this lock, it has worked every single time for me so far, granted I have only had it for 2 months but every other smart lock I have owned has given me at least 1 hiccup and the Wyze has yet to fail me. I will highly recommend the Wyze lock as its easy to install, secure and it just works.
Top critical review
6 people found this helpful
Gaslit by a smartlock....
By alice c lygouras on Reviewed in the United States on August 19, 2024
The relationship started strong and hopeful - it was easy, the locks were incredible, user face attractive. Yes, we all know the battery life is a joke, I was changing them every three months....but hey, it was putting in the work and liked buying the batteries to keep it happy. I just need someone to hear about the downfall. For reference, I'm using these locks for the Airbnbs I manage. About 7 or 8 month in, (I've probably changed the batteries 3x by now) they stopped "acknowledging" that the new batteries were in. A note: if the low battery warning is on, the locks do not work - you cannot change the code, recalibrate or do anything. I realized that if I re-set the entire thing (uninstall the lock and reinstall, AND uninstall the application and reinstall) it MIGHT work. Many nights I would be frantically trying to figure this out, but it still wouldn't work. Then the next day, it suddenly would "acknowledge" I had added new batteries. It was were driving me crazy. I was second guessing everything and still in the mindset that I had to be doing something wrong, as user error is so often the answer with tech. "It's not you Wyze, you've been so giving these last few months...it must be me." Instead of figuring anything out, the locks found NEW ways to f*** with me. Glitch 2: I would set guest codes and not always be able to delete them. It would just keep showing "pending" and never actually delete. Not all the time, just once in a while....but that means the previous guests still had access to the lock. Glitch 3: The lock would suddenly stop locking after pressing the "lock" key. It did the little sound that means it was locking, but it didn't. I thought perhaps the lock wasn't aligned correctly (this happens due to weather sometimes with older houses) but it was not the issue. It just wouldn't lock. And the final glitch that made me tear them off the wall....it all of a sudden REFUSED to connect to bluetooth. I went through multiple steps, scoured Wyze's help forums on this issue and did everything they said to try. Nothing worked. Customer service? Oh yes. I have probably have 20+ tickets to the customer service portal via the application. Wasted my time to carefully explain, with screenshots, timeframes, etc. No reply or assistance ever came back from these. I finally got a hold of someone on their online chat, absolutely stunned that someone was on the other end. But now I think it might have been an AI bot as it just kept sending me long, apologetic replies explaining why they wouldn't and couldn't help me. This review is the final amount of time I will put into these locks as they have sucked countless hours of mine to diagnose and fix. Some relationships need to be added to the landfill. YOU DESERVE BETTER!

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