Samsung Q90T QLED 4K UHD HDR TV (2020) (Factory Reconditioned) (75")

I was thrilled to receive this 85" beauty around 4 months ago. For the first 3 months the TV worked great. Phenomenal picture, intuitive remote, and it's the size of my living room. I absolutely loved this TV and could not wait to watch the Masters on it. Unfortunately this was the beginning of the end. 3 weeks ago on Masters Sunday I went to turn on the TV. Nothing happened. After checking plugs, outlets, remotes, etc. I contacted Samsung support online. After much back and forth on whether I understood how electrical outlets work, we finally got an appointment for a tech to come out over a week later. Naturally the time of the appointment changed 3 times before the actual visit but this is far from the first time I have had this happen so we were prepared. The support tech arrives at our house an hour before his appointment time (usually this is ok but this was during a work day so I had scheduled calls accordingly so this was a bit inconvenient). I ended my call early to let the tech in only to find out that he came alone and required me to not only help him move the TV but also dismantle the thing. Again, this is a large inconvenience given I am in the middle of work and did not plan to play side-kick during a repair. It should be noted, however, that this repair tech was a gentleman and as helpful as he could be. I think Samsung Support did him no favors by sending him out solo to work on an 85" TV. The tech visit ends with the tech calling Samsung several times to discuss how the entire panel had seemingly died. We only found this after I helped him, and this is not hyperbole, rip off the back cover because it genuinely stuck. The tech was shocked as was Samsung Support on the phone. So, the tech informs me he has a follow up to come out Friday (no time told as per Samsung's going rate) but that it's more likely Samsung decides to initiate an exchange. This pleased me as the TV had taken quite the beating trying to get the back panel off. When I asked when I would know if this going to be exchanged, I was told I would need to 1) contact his office (Samsung uses some contractors I guess for service appointments) and 2) after they confirmed it was an exchange to then call Samsung Support. I asked why I wouldn't simply just be informed but he had no answers (not that he should have, Samsung should). I called Samsung, I chatted online with Samsung, and I have tweeted at Samsung. The 2 weeks after the repair was ignored posts, phone calls where I spent 40 min only to find out "well, you will hear back from them, just wait for an email", to being on the phone with Samsung only to have another Samsung rep text me during the call telling me "to call back". Neither rep knew what to do when I informed the other I was speaking to 2 Samsung support agents at once. At first I was happy for all the attention but it didn't seem to help much. So, here I am on week 3 since the TV has gone out. After being approved to be sent for approval for an exchange and then actually approved on the exchange (How funny is that? An approval for an approval?!) I have heard nothing. No updates, no tracking number, nothing. 5 days since Samsung told me the exchange was initiated (after I reached out to them, again). So, I have to give this TV a 1 star (5 star paperweight though). If it worked it would be great but Samsung Support has been absolutely horrid. Just get a Sony or LG or if you need a paperweight and have a truck hit me up.