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1,745
4.2 out of 5 stars

Top positive review
230 people found this helpful
The JBL Bar 9.1 is awesome!! It has everything you ever want!
By Hang on Reviewed in the United States on May 24, 2020
****UPDATE 6/11/20It looks like the Fire TV Stick 4K doesn't do Atmos with the JBL Bar 9.1. I don't think the Cube TV does it too. I just picked up a Shield TV 2019 and Atmos works on Netflix and Disney+. The system will tell you in the front that it's doing Atmos so don't believe on what you see just on screen on any app. The trick with the Shield TV is that you need to turn off Dolby Surround in the audio settings.The Sonos Arc is out now and honestly it's a good system but overall this JBL Bar 9.1 fits my needs better. It's has Bluetooth, HDMI IN, chromecast, DTS-X, and fully wireless up-firing rears. If all you want to do is get a single sound bar setup and didn't want to spend more then $800 then get Sonos Arc as it's a great speaker just by itself. If you want more and want the complete package then just spend $200 more period.US version doesn't get the 4 side caps after all. Which sucks and u wish you could just buy them separately. I'm still talking to JBL about giving them to me so we'll see. JBL should've included them in the first place, come on we are spending $1,000 on this.******I don't write a lot of reviews and honestly this is probably my first one ever on Amazon. I feel like I need to with this product just to defend it after reading the other reviews so far.I got my unit about 1 1/2 weeks ago and so far it's been near perfect. There were some hiccups in the beginning but I haven't had any issues since. This is an excellent surround system period! Yeah it's true that this isn't a ture 9.1 system like one of the reviewer said but what it does have is 9 separate channels of sound though. It's all just marketing from JBL. I don't mind it being just a 5.1.4 system as all I really wanted were the up firing Atmos speakers. One thing that I do wish this had are some side firing speakers to make it 7.1.4 like the Q90R. That system is $1,600 though.In the box I was missing the 4 side caps though but I think that was by accident maybe. I did reach out to JBL to see why it was missing. They didn't mention that it wasn't part of the US packaging. They don't have it in stock at this time but will ship them out to me once they are. I did get the mounting brackets though unlike the other reviewer. Also I didn't know it was supposed to come with micro USB cables as well but that's fine as I will just get some later on if I decide to hard power the rears.I was able to calibrate my system just fine. It's a 2 stage process and takes a few minutes. I didn't have to do anything extra then what I saw in the manual. I do wish the remote had more buttons for Night Mode, Smart Mode (Hold mute for 5 secs, let go and hit VOL +), & Sound Mode (EQ modes if they did support it like the Bar 5.1). Yeah I do wish this system had more refine settings to mess with like the menu system on my Sony. It would've been great if it did have an app for it as well.My TV does support Atmos but I plugged my Fire Stick 4K directly into the Bar 9.1. My Disney+ does show Atmos along with Vision. Netflix is showing Vision only but I wasn't aware that the app on the Stick 4K doesn't support Atmos. I'm looking to either get the Shield TV (2019) or the new Apple TV 4K whenever it comes out. The Stick 4K does support YouTube HDR though. I'm planning to upgrade my TV either this year or the next with eARC support and ATSC 3.0. I'm eyeballing the Sony 900H at this time.The rear battery life have been great so far. I have been able to watch several TV shows and movies the night before then wake up to watch additional TV without charging them again. It does prompt you when they are low though so you could either charge them via micro USB or with the bar. I believe it does have quick charge but I'm not too sure. I do wish you could tell how much battery life is left though. You could however hit the power button to see the LED indicator, again app support would've been nice. Having no wires is awesome though and it's nice knowing that I could always hard wire them in the future if I wanted to.Chromecast aka Google Cast + Airplay 2 support are great and was one of the main reasons why I got this unit over the Samsung Q90R plus I'm a Google fan! The bass is booming and I love being able to turn it up or down. I use this for music too over Bluetooth and casting, both sound awesome but casting will give you higher fidelity. Of course each peices of this setup won't sound as nice as a Sonos setup (~$1,800 total for ARC, Sub, 2 Ones) but it's not meant to be at almost half the price. Sonos doesn't have have DTS-X or HDMI INs though which are deal breakers for a lot of people out there. I does have support for Airplay 2 but I don't think you could Chromecast though. Having 820W on the JBL Bar 9.1 makes this system louder then the Q90R which was one of the main complaint about it.Overall it's an awesome system that is near perfect. I'm still giving it 5 stars though because basically JBL gave us everything necessary in a modern system without any extra for a great price. Yeah this system will be on sale eventually at $800 or less but I couldn't wait and I'm glad that I got it now instead. They're still hard to find at this time though being sold out everywhere. If you could get one now you should. It's worth every penny like most JBL products are. Good luck with your shopping and thanks for reading my long review.
Top critical review
65 people found this helpful
DO NOT BUY ON AMAZON! YOU'VE BEEN WARNED!!!!
By Jay Dub on Reviewed in the United States on February 7, 2022
**Final update 2-23-2022** 2 and a half weeks later and I finally got my money back. That was NOT worth the hassle.**Update!! Original review below** I returned this item to Amazon on February 6th, they RECEIVED the item from UPS on February 10th. It is now February 18th and I still have not received my refund, even though their own return system says "Your refund will be applied to your original method of payment within 7 days from when we receive your return." What they don't tell you is that it COULD take up to 2 weeks. What they also don't tell you is that even though UPS shows the item as being delivered, the item is still considered in transit between Amazon warehouses, and your product will continually say "Item is on the way back" and they will continue to hold on to your money. HEED MY WARNING, DO NOT BUY THIS OFF AMAZON. HONESTLY, DON'T EVEN BUY IT AT ALL. YOU WILL BE DISAPPOINTED IN EVERY WAY.**Update from Amazon** From chat support: "I've confirm that we received the item on Feb 10, 2022. However the return process should complete within 2 weeks.As per the tracking it shows delivered to Amazon's fulfillment center however our returns team hasn't yet scanned it due to high volume of return might be and you can be assured that once the return it scanned you will be refunded for it.​Rest assured, you will receive the refund for this item."Frustrating. Very Frustrating.===============Original review follows================This is the second one I bought off Amazon. The first was a renewed unit, figured I would save some money. The headaches with it pertained to the left surround speaker not connecting, even after replacing it with 3 different units. Sent the whole soundbar back. Decided to buy new and see if it would be a better experience. The good news is all of the speakers worked as intended! The bad news is the bar would constantly have to be rebooted in order to work properly. Reboot requires pulling the power cable every. single. time.I have a Hisense U8G 65" connected via eARC. When running apps natively on on the TV (Netflix, HBO, etc), the soundbar would lose sound every 20 minutes requiring the mute button to be pressed twice to wake it up. Also, DTS and Atmos were not being recognized. Decided to run apps on a Chromecast Ultra instead, which fixed those problems. However, if you switched between apps too quickly, or let the system sit too long between shows or games, then the soundbar would no longer be recognized by the TV. This is when it required pulling power to reboot it. Turning it off and on via the remote did nothing.The bar was fully updated, I reset it to factory default several times, I used all the hidden codes I could find online...nothing could fix the minor annoyances that became major headaches.When it worked though, the sound quality was great! It really did fill the room with clean sound. Ambient noises sounded like they were coming from everywhere. Dialog was clear. The bass was extraordinary, even at it's medium setting! It really elevated the movie watching experience.Unfortunately, it's hard to suggest a soundbar that costs this much that has so much wrong with it. I've had cheaper Vizios with less trouble. Less sound quality too, but I didn't have to pull the plug and wait every time I wanted to watch a movie either. Oh well, on to the next soundbar. Think I'll do the Samsung Q950A this time.

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