Apple iPhone 11 Pro (Fully Unlocked) (S&D)

My daughter’s phone died, and it was critical that we replace it because she’s at an age where she ventures out on her own more and more. Having location and the ability for her to call if she needs help was a must. Someone recommended an Amazon renewed iPhone, which was fantastic as our budget didn’t allow for a new phone. We got the phone and it looked great, seemed to work fine. Except it would not connect to cellular. After a week and a half of going round and round with our phone carrier, we finally figured out the phone was not fully unlocked as the listing had set. We initiated a return and were told we would be refunded when the phone was received and checked. I was initially told by the Amazon CSR I spoke to that as a courtesy, they would issue the refund as soon as the item showed it was picked up by UPS. After waiting a few days and no sign of refund, I called again. I was told by this CSR that I was given incorrect info, Amazons policy was to issue the refund when it’s received and checked. OK. So I wait again. I was told that once the phone was received, it could be up to 30 business days for it to be checked and refunded—but it rarely takes that long. I was given the date it was received. More waiting, then a full 30 business days after it had been received I called again to check on refund. It had not been initiated, but that CSR was initiating it. It literally took a full month and a half from the time Amazon received it (not from the time UPS picked it up—from the time Amazon actually received it back at their facility) for my refund to post. And the reason it was being returned was because it was misrepresented in the listing (not being fully unlocked), not because we changed our mind or anything frivolous. That did not matter and there was no courtesy or concession for what was their mistake in the first place. If you do get anything Amazon renewed, beware. If it works (like the 2nd phone we ordered did), it’s great and a wonderful option if you can’t afford fully new. But if there’s a problem you will get the run around, delays and misinformation from Amazon’s CSRs. They claim to stand behind all renewed products, but they will absolutely drag their feet and claim “it’s our policy” while you’re left waiting endlessly. So when it comes to Amazon renewed, don’t be blinded by the great prices and guarantees…it’s definitely “buyer beware”!