Top positive review
46 people found this helpful
Ditch your rental and the mess!
By Timothy Evans on Reviewed in the United States on February 25, 2020
The Arris SURFboard modem/router has been awesome! We knew better than to rent equipment from Xfinity but the router and modem we had were just not doing the trick. We'd need to reset once or twice a day, if not more, and it took up all our outlets and looked sloppy with the cables connecting them. With this Arris modem/router it's much more streamlined. One power cable. No ethernet. So much cleaner to look at, but more importantly - IT WORKS! We have a pretty basic speed package, so I can't attest to what it can handle on that end, but I can say we definitely are getting the speeds we pay for now and it's very rare that we need to reset the router - maybe twice since we purchased it months ago. It's typical for my girlfriend to be streaming a movie while I am playing an online round of Rocket League car soccer. I used to experience horrible lag and packet loss and now I have a stable connection every time. I did a LOT of research before buying one of these and this was the best option in terms of price - so it really just needed to work for me to be happy. It's done that without issue, so i'd happily recommend to anyone with similar bandwidth needs.
Top critical review
5 people found this helpful
It is not reliable
By Sarah V Lalman on Reviewed in the United States on March 2, 2021
I purchased mine a while ago, and I can tell that from minute one it was super unstable and unreliable. In times like the one we are living in, it's vital to have stable internet, your job depends on it. I had to reset the device almost every day since I did not have the time or resources to change. One morning it did not connect anymore, I called customer service asking for help but they told me my warranty was expired and there was nothing to do. I also called Amazon and one of the customer service reps lied to me telling me I will be able to recover at least some of the money I spent. After a couple of days of struggling to work, I decided to call again to follow up with the case and they said there was nothing to do. I have lost my time, money, and almost my job and nobody cares. If you want to waste time and money then buy it.
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