Samsung Galaxy A20 (GSM)(S&D)

The phone that I was sold IS NOT UNLOCKED AND CANNOT BE UNLOCKED. Therefore, the phone is UNUSABLE FOR ANY CARRIER AND ANY PERSON WHATSOEVER. Evidently, the phone’s previous owner had Boost Mobile, and the phone was never unlocked to be used on other carriers. I called Boost and had multiple technicians tell me that the phone has not been unlocked and CANNOT BE UNLOCKED because they have a policy which states that their phones must be active FOR A FULL YEAR before they are eligible to be unlocked for use on other carriers. In other words, this phone is completely worthless because it cannot be used by anyone for a long time save the person who originally started service with this phone. It is completely unacceptable to be selling phones that no one can use. Not to mention, it contradicts the seller’s explicit message that it is “unlocked to be used on all carriers.” In reality, it’s locked to be used on NO carriers. I fully expect the seller to replace the product with an unlocked phone (as advertised) free of charge, or to handle the unlocking process immediately so that this gets resolved.