MagicJackHome VOIP Phone Service

For what you pay for, this product isn't awful. I personally found it not very useful, especially because the quality of most handsets these days is poor unless you spend hundreds of dollars each, which negates the cost savings of using this service. The company is based out of the Philippines and I've been trying to cancel my service for the past three years. The first year I was told that I had just missed the auto-renewal date and that they wouldn't give me a refund. The next year they told me that I had cancelled my service but apparently didn't cancel my auto renewal, so I would have to pay for another year. Now that I know that was a complete lie, this year the only reason I wasn't charged the $44.85 again (they tried to process the payment to my credit card 5 times in four days!) was because I had replaced my credit card number several times due to fraudulent activity over the past 6 months. My bank denied payment to MagicJack because they were trying to charge an old credit card number. I called again, but customer service tells me that only billing can process refunds (I want a refund for last year and I want to get removed from their database). The woman had the nerve to tell me that I had an outstanding balance. More lies. It took me 30 minutes of phone trees and waiting to talk to someone. She said she didn't have the authority to process a refund or send me a confirmation email that my account was closed ("you can just log on to see that your account is closed"). I told the woman that I had done all of this last year, but they still keep trying to charge me. My record of this is that I have to reset my password to log in. The final resolution is that their manager is going to send me an email to tell me when they will call me (sometime in 3 to 4 hours, I was told...which will be 7-8pm my time). I HIGHLY recommend that you DO NOT begin this service because you will never get out of it.