MagicJackHome VOIP Phone Service

I bought this so my mom could have her landline without the high monthly costs. I work for a tech company so I'm very tech-savvy. The first stage of set up was complicated by missing driver errors and "freeze on update" issues. After several frustrating hours I got the device to work. I tried to import my mom's existing number but got cryptic error messages. It took forever to find a tech support number but after searching I found one. I called did several voicemail transfers before I got the privilege of waiting over an hour to finally speak to someone who, while forwarding me to another technician, dropped the call. I went online to do tech assistance via the website. Another long wait but finally had someone who said they could assist me with the import process. The tech support person would ask me three or four questions, which I would answer then they would restart the whole conversation all over again. Looking back, I'm sure what happened was the person who started out helping me ended up going on a break and my chat would be transferred to someone else who would make me start all over again. This happened three times within the 40 minutes I was being helped. Finally, it looked like everything was going to work. I was told the import process could take up to 2 weeks but would likely be less than that. The next day I received an email telling me that it was not successful and I had to resubmit the request. I went through all the steps to resubmit and met with the same software issues that I had dealt with before. Luckily I kept good notes from the previous encounters and was able to get the number registered for import again. A few days later I received the same email again. I went through the process again. A few days later I received the same message again. Once again, I went through the steps to complete the import. This has been going on since September. I gave up on trying to import the number and said I would just take whatever number they wanted to assign me but was told that the process cannot be completed until I have a registered number with Magic Jack. I have been through the process more times than I can recall. I have given up on Magic Jack. I bought a different system (1VoIP) which, although it cost more initially, was easier to set up and functions well. I would definitely say it was worth the cost in reduced stress and frustration. Magic Jack might be the cheapest VoIP phone service but the company needs to improve their customer service experience if they want to stay in business.