Top positive review
18 people found this helpful
good if you need protection against power outages for a short period of time
By H on Reviewed in the United States on May 6, 2025
i built a PC and i work from home, staying connected to the internet at all times is very important fore me. more importantly is making sure that my PC stays on and does not randomly shut off at any moment, causing me to lose all unsaved work this product helps protect against that from happening unlike a laptop that has a built in battery, a PC does not, so if your home power goes out, that's it. it's game over. your entire PC shuts down with your power, no running off battery, no nothing however, if you plug your PC into this product, then if your power goes out, you're pretty much safe. at least for 5-10 minutes just today i was working and then randomly the electricity went out in my apartment. all my appliances shut off around me. this doesn't happen often, maybe like once a year. when this did happen, my computer was still running and i was still connected to the internet. everything was shutting off around me, yet i was still able to continue working on my PC as if nothing was happening a couple of minutes go by, and the electricity turns back on. i didn't even notice it was gone because i was so focused on work not only does this keep my PC powered on during outages, my internet stays on too. i didn't lose internet at all, everything was continuing to run smoothly as i've mentioned before though, this power only lasts about 5-10 minutes if you've got a PC plugged in. the PC draws quite a bit of power, so this back up battery can't last much long. but the point of me using this in the first place is so that if power gets interrupted, i have a back up that can bridge the gap. the outages i get last only a couple of minutes. i just need protection during that random abrupt hit, i don't need protection for hours this product has served me well
Top critical review
3,739 people found this helpful
False Advertising for the "AmazonBasics, $75,000 Connected Equipment Guarantee" - What a Joke
By Taylor on Reviewed in the United States on October 16, 2019
We installed a WiFi network at my place of business and were looking for multiple UPS's for each of our switches and WiFi Access Points. When looking for what device would work best I came across this Amazon Branded piece of equipment. The price was fair and I really like their, "Backed by an AmazonBasics limited 1-year warranty, including the battery; $75,000 connected equipment guarantee" - the last bullet in the description. This warranty is a joke. We had a power surge in our building and most of the UPS's worked as intended, however there was 1 that did not. All the equipment connected to it was fried after the surge and no longer works. Over $900.00 of equipment was destroyed (all of which was ordered from Amazon). I just wanted a credit I could, gift card, something! I had serial numbers and images of the equipment and everything. I immediately contacted customer support and told them that I wanted to submit an issue/claim under the "Backed by an AmazonBasics limited 1-year warranty, including the battery; $75,000 connected equipment guarantee." I had to continue to reach back out to Amazon Customer Support 3+ times, each time they told me someone would follow up with me within the next 3-5 business days on my warranty claim. I spent a total of 4-5 hours (spread out over multiple days) of my time emailing, chatting over the phone, sending pictures, chatting online and still nothing has happened. I have continually been ignored and have been given false promises of, "I will PERSONALLY call you back on (x) date to follow up with you on this issue." Then, after no phone call or follow-up, I would email them back, only to have a different person respond and tell me to call Amazon Customer Support (which means I would start from scratch and have to tell my story all over again and go through the same steps). The continuous false promises and disregard (whether intentional or not) is beyond frustrating - especially when you buy the device because of the warranty that is promised. I am a regular user of Amazon services, but I'm very disappointed with the way this situation was handled and I feel that I have wasted my time and have been ignored multiple times. Not a product I would recommend buying.
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