Apple iPhone XS (Grade A Refurbished)

I hope this review helps to save someone some of the frustration I went through. To give you an idea of just how annoyed and frustrated I am about this situation, let me put it into perspective for you. This is the VERY FIRST review I have ever written on Amazon in the past 20 plus years that I have been a customer. Have I been disappointed in the past? Sure, but definitely not to this extent. According to Amazon’s website it says: https://www.amazon.com/gp/help/customer/display.html/?nodeId=GJB4W4URK6H2E6Y9 The Amazon Renewed Guarantee gives you: “A satisfaction guarantee - if you are unsatisfied with your purchase (including the product not working as expected), return the product within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium product) and we will offer you a full refund or a replacement.” Because of this I honestly thought that I had a full 90 days to return the item for a full refund, which turned out not to be the case. Kanga Supply wasn’t very clear when answering my questions, as it took several emails before they even addressed why I wasn’t eligible for a refund. When they finally did reply accordingly, this is what they said: “As per Amazon's policy, you have 30 days to return the item for a full refund and 90 days for repair/exchange (stock permits).” Amazon should really add this clarification to their webpage to make it clear that customers don’t have a full 90 days to return items for a full refund. Kanga supply also needs to make their return/refund policies more transparent and easier to access (for example when you go to Kanga Supply’s seller profile (https://www.amazon.com/sp?seller=AESX3141EPI7X), their return/refund policy just takes you to Amazon’s return/refund policy). Additionally, Kanga Supply needs to update their return instructions to include the 30 day vs 90 day return policy information. If I hadn’t asked the question about restocking fees, (yes they charge a restocking fee even if the item is in its original condition), I would have simply returned the phone expecting a refund that would have never come. Amazon and Kanga Supply may update this information, (and I hope they do, because they really need to), but as of the date of this review, the above information is what was available on Amazon’s website and on Kanga Supply’s seller page and return instructions. Neither one provided clarification upfront to the fact that you DO NOT have a full 90 days to return for a full refund. It would have been nice to have known when the actual return date was, but honestly if I knew what I know now, I would not have even bothered making this purchase. Now, unfortunately I’m stuck with this phone, all because I unknowingly missed the REAL return window. And either way I would not have gotten a full refund. This has been the worst shopping experience I’ve experienced with Amazon. And it has made me hesitant to do more purchasing on this platform, especially with a third party seller. Again, I hope this review helps to save someone some of the frustration I went through.