Anker Soundcore Liberty True Wireless Earbuds

[Updated] They are great again. Thanks to one more post I found, I was able to get these to pair properly and I'm back to loving them. This particular model (A3912) is very picky about how you reset them (if you need to.) If you don't do it right they won't pair properly. I'm hoping I won't need to again but if I do I have practiced a few times just to make sure I can do it with relative ease. I'll post the steps here clearly so that others may benefit if their units decide to lose the pairing: 1) Place both earbuds into the charging case (make sure the case has a charge) for at least 10 seconds. 2) Remove both buds and hold them one in each hand so that you can see the LED lights and press the button on each at the same time. 3) Press the button on each unit for 5 seconds. The LEDs will very briefly flash red once. Let go of the button as soon as it blinks red. 4) Press the button on each unit again for 8 seconds. The LEDs will very briefly flash pink once. Let go of the button as soon as it blinks pink. 5) Put the buds back in the case for at least 10 seconds. 6) Delete the Soundcore Liberty device from your connected Bluetooth device (phone, etc.) 7) Take the buds out of the case at the same time. 8) Wait about 15 seconds then open the Bluetooth source and scan for the ear buds. 9) That process resets the buds, reconnects them to each other, and then pairs the buds to the Bluetooth device. I loved these when I received them. They paired with my phone right away. The battery life is amazing. The sound quality is pretty good with no super-heavy bass and decent mid range. Once I found the correct ear cup they fit perfectly, which is amazing because my right ear canal usually can't get a good seal with these types of units. They worked really well for a month. Then the left side decided that it didn't want to pair with the right, which apparently is the one that connects to the phone. All of a sudden I have one that works and one that won't. The manual goes through the reset process, which I followed more than a dozen times. The two will *not* connect to each other no matter how many times and different ways I try. I went to the Soundcore web site and they seem to have absolutely no mention of this particular model on the site. I have seen several dozen web posts about similar problems and all sorts of work-arounds to try and get them to reconnect. None of these have helped me. Messages to support on the web site have gone unanswered. I would love to keep using these but right now they are completely useless. I'll update this review if I ever get them working again.