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4.5 out of 5 stars

LG C9 77" 4K Smart OLED TV + AI ThinQ

$3,299.99
Condition: Refurbished
Screen Size: 77"
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Top positive review
3 people found this helpful
Probably the best TV out there
By D. Blickstein on Reviewed in the United States on January 2, 2020
A few years ago on my commute home from my NYC office, I walked through a section of Grand Central Station called Vanderbilt Hall where various events are held and was struck by an incredible set of photographs that were hung in an LG exhibit. I had never seen pictures so brilliant. And then... the pictures went into motion.... and it was obvious that this was a TV, not a photograph of any sort. Now I'm not actually much of a "videophile" and I personally always thought the differences between the various technologies like LCD, LED, Plasma, DLP, etc were relatively small. Sure, some were noticeably better than others, but never what I would describe as "dramatically" better. OLED is dramatically better. It's stunning. I saw those sets and well.. I had to have one. So asked what they cost. Well... they hadn't been released yet (this was a promo) but i was told when they hit the market they would likely be around $7000! I didn't want to spend that. SO I decided to wait until the prices came down. IMHO, "the wait is over". And when I actually hit the "order" button I initially had a little doubt. I mean, I really don't care THAT much about picture quality. In fact, I've always been perplexed at how obsessed people were with the "picture quality" in the sense of "display" and how much more concerned I was with "picture quality" in the sense of the artistic value of the story (TV, movie, etc.) And so while I was waiting for it to be delivered, my concern was that I would be disappointed in that it didn't add that much to my "viewing pleasure". Surprise! I am actually stunned by how much more I enjoy watching TV (particularly 4K) and movies. With the OLED set it seems so much more realistic and "natural" that I seem to get more immersed in it. And sports? I'm a big fan of AVP Pro Beach Volleyball on Amazon Prime. Now, I'm not going to offer hyperbole and say "it's just like being there", but what I will say is that watching it on my OLED is somehow more immersive and realistic. One of the main advantages of OLED (I was told) was that it shows "true black". That is, a black section of the image is rendered as "black" and without "glow" from the backlighting of LED and other technologies. It is very easy to dismiss the importance of that, but it makes every OTHER color more vibrant. I'll end with a little story/experience. WHen I first used my OLED, I watched a scene that had a long "fade to black". Some sorta instinct lead me to believe that the set somehow had failed and lost power. Subconsciously (I suppose) years and years of watching older TV technology has conditioned our brains to see a completely dark screen as a TV that is "off". Here's the funny thing - I've had the set for a month now and.... I STILL Have that reaction (that the set lost power) every time it fades to black. Sixty years of conditioning doesn't evaporate overnight. :-) I love the "Smart" features of my set. And about the only thing I find disappointing is with the Amazon "Alexa" integration. First, the TV doesn't provide all the features that a true ALexa device (like my Echo Dots) seem to have. The setup with Alexa isn't easy (I'm a techie, but I think others might struggle with it, but that's true of a lot of Alexa stuff), and it seems to need to be completely reconfigured every time we have a power failure. But as a TV, I'm in love.
Top critical review
2 people found this helpful
Buyer beware! Surround sound not compatible with other brands of amplifier (AMENDED 1-5-21
By Amazon Customer on Reviewed in the United States on December 29, 2020
We bought what reviews said was a great TV. Unfortunately we have since discovered after 7 months of phone calls that it only reliably works with LG brand amplifiers according to their warranty department. We upgraded from a Samsung in May and connected to our Sony amplifier which worked for a few weeks and stopped working. We tried 5 different HDMI cables, the optical cable and the audio jack, nothing worked. So we tried our Yamaha amp, same results. Both amps are less than 5 years old. After many calls, we had a technician show two months after purchase. He tried for over 3 hours to get it to work and said both amplifiers must be bad and to buy a new one. So we went to Best Buy and they recommended a Denon amp, so $300 later we found out that it does not work either. All three amps worked at some point for a few days and then in the middle of shows would the TV would switch to internal speakers on its own and no way to get the external amp working again for weeks or months. After over 20 *calls to LG service and many promises of service that never happened, we received and terse note that warranty only is on surround sound if you use a LG brand surround sound. Horrible customer service, long wait times, always read from a script rather than looking at previous call records. Always promised help in 3 to 5 working days and only twice out of the 20+ calls did they follow through, and one of those was a rejection of my claim. Could be a great TV but it and their warranty department does not play well with others. At least our Sony and Samsung TVs work as promised. A $2200 TV with only internal speakers looses a lot of impact. At very least they need to make a disclaimer when purchasing that you cannot use any other brands with it. ****** Technician came from Asurion and after going over the situation and confirming the problem, he was told by tech support at Asurion that LG does not work well even with their own sound bars and therefor would not back the warranty on my set. I own a $2200 TV that neither the manufacturer or the extended warranty company will back. If you get a LG TV, plan on the cheap internal speakers only. Will never buy a LG product of any kind again and will warn as many others as I can about their products and support.

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