Top positive review
28 people found this helpful
I might be lucky - very few problems with what I think is outstanding value.
By techteachok on Reviewed in the United States on September 20, 2019
I read with great interest most of the negative reviews on Amazon and I have to admit I have very few of reported screams of pain - so I will go through my experience with the major complaints, one-by-one: 1. Annoying setup - yes, having to go to computer to remember or reset passwords you have not used in forever slows you down, but you get through it. 2. Bloatware, yes, but you just ignore it - what's the beef. There is bloatware on everything including every cell phone - so what? Ignore it. Most of it can be "removed" from the "Smart Hub" screen/menu area. The things that cant be removed I ignored. I will tell you when you register the TV - DO NOT CHECK box that says give me ad's, and make sure you DO NOT check the agree with all and continue - leave Ad unchecked and click continue not the Agree with all. Saves a lot of "stuff" from coming to TV. 3. Complaints about loosing connection to network -- Not for me, wireless Netgear NIghthawk R7000 Router with 5ghz wifi in next room. Rock solid even before being notified there was a firmware update which I did. Was still rock solid after the update. As a retired computer teacher, I am going to guess that many have router signal strength issues - I have old home built in 70's without insulation in any interior walls and nothing metal in between the router and the guest bedroom where this TV is. For those that have problems, might get a WIFI extender for your Router (same brand as your router), put it in the room with the TV and see if there is any improvement. If not return it where you bought it and tell them - no improvement. 3. Loosing connection every day - not for me - either my gamming quality router might be doing a better job than others, or the Samsung firmware update fixed it. I am going to guess that others have routers that are not reliably giving a consistent IP address (called DHCP) to the TV which I had occur one time - until I logged into my router and put the prior IP address into the RESERVED section. I think the best action is to not allow the router to hand out IP address to the TV but to fix a specific IP address for the TV. Playing Russian roulette with IP addresses is not good for consistent network connectivity. If what I just said is geek/greek, call your Router Manufacturer or your internet provider or possibly Samsung to ask for help in setting up a "fixed address" or "reserved address" for your TV. OR get a computer guy/gal friend to help. 4. Complaints on TVplus channels being slow - yes, but for me with only a 30mbit download connection --- no slower than surfing the web on one of my PC's and going to a highly graphic web page like the Disney web site. Not a whole lot there that I would be watching anyway. Already removed about 2/3rds of the 60 stations that I would never watch. 5. Movement/Lag complaints - didn't see that, did Netflix, Amazon Plus, even a 4K video from Prime - all with fast action and there was no problems; however, I am not a gamer - have NO feeling for what video will do on games. I would guess if you are a hard core gamer - you are probably better off with a QLED model (which I have and love - couple of steps above this TV and of course about $1500 more). 6. No Bluetooth keyboard - no problem for me - plugged in a Logitech K400 receiver in the USB port (NOT THE ONE MARKED FOR HDD/SDD) and my keyboard with built in flat mouse pad worked great. No complaints. 7. I don't get complaints on sound quality - I have moderate to severe hearing loss and even without my hearing aids, with the sound set to "OPTIMIZE" in the 12 ft x 10 ft guest bedroom with tile floors, and very little on walls - the sound was great and very clear. I would guess that in a large family room with plush carpet and lots of plush furniture - might not be able to power a room that large - carpet and furnishing would absorb a lot of the sound. 8. Complaints about no old style RCA jacks - no, I think there is - but kind of hidden. There are 5 RCA style jacks marked -- 3 are video component R/B/G with one at the end half yellow/half green - which I think is the video you would use for VHS tape player with the two on the left (audio R/L - Red/White) - being used for sound. It appears like you can plug into it one way for component input and one way for old style RCA BUT not both - one or the other. Don't have a VHS player to test but it appears like it would work. Maybe another reviewer can test this and comment here or submit a review. 9. Poor picture quality - for me only standard over the air - old TV channels - lacked "quality" but everything HD was outstanding. Not as good as QLED 55", but for $1500 less I am thrilled about the quality. 10. No Bluetooth for sound bar/headphones. Yes, but you don't want it - put Bluetooth on high end Samsung Qled and the talking heads for news or any voices were way off from the sound not matter how you adjusted it. Better to connect to the Optical Audio out with will avoid the performance issues. Yes, that will cost a little more than poorer quality sound Bluetooth stuff. 11. Horrible manual (and web site not much better) - absolutely correct - no detail diagrams and examples of how to hook up various things from Old VHS to Optical Sound devices to keyboard, etc. I was tempted to take of a star for this but decided the lack of a good manual and instructions didn't affect the performance of my set. A list of "compatible" devices or more detail on them would have been great. You listening SAMSUNG? Bottom line for me - great value, great picture, great sound, and great addition to guest bedroom. This is the 4th or 5th Samsung TV for our family, extended family over the last 20 years- this is very good for our needs.
Top critical review
1,428 people found this helpful
Read before you buy.
By Nicholas W. on Reviewed in the United States on July 8, 2019
First impressions were decent. Last impressions were not. Packaging was done very well, and the screen itself was well protected during shipping. Unboxing was really easy, after cutting the straps with the top up, you just lift up the box exposing the tv. Set-up was a bit annoying. I don't like fact that I need to register it, make and sign into a Samsung account, and provide a ton of personal information to the manufacturer. That being said, I got through it eventually and made it to my "home screen". Samsung includes this limited and weird generic "cable package" that doesn't include anything most would consider watching. This is basically what loads up when you turn the TV on, as well as the menu interface which is absolutely terriblely designed, which brings me to my next point. The amount of horrendous bloatware that is installed on this smart TV blows me away. This is not like Samsung, at least not like their TV's. What you'd think would be a smooth minimalistic GUI turns out to be a convoluted and locked down interface. There is no way to remove any of the apps they have on the "quick access" bar, or add any to it that you downloaded from their abismal app store. This isn't even close to being the worst of it. The worst part about this purchase, the reason I regret it entirely, is the defective operating system and network reciever. After one day of using this television, I went to turn it on - and nothing. It did in fact turn on, I was able to navigate the GUI, but it was entirely disconnected from the internet and wasn't picking up my WiFi networks even though my router was directly next to it, the TV was essentially soft-locked. I rely 100% on the smart TV to provide content via it's apps, but how am I to do that when I'm now unable to connect to the internet? It wouldn't even connect by manually entering in my IP and network info, or by clicking the WPS button on my router. Nothing worked, short of performing a factory reset and being forced to input all my personal/account information for a second time - which is a 15 minute process I've now done 4 times. The picture quality is decent and the black uniformity is pretty good for it's panel price range, but NOTHING will make up for the torturous process I have to go through every other day when I turn on the TV (the soft-lock happens every 1-2 days). This is a widely spread and known issue that I only became aware of after doing some research for a solution - to which there is none. Do yourself a favor and do your own research before you consider purchasing this TV.
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