Arlo Ultra 4K UHD 3 Camera Wire-Free Security Systems

I had the Arlo Pro 2 three camera system for about 6 weeks before deciding to upgrade to the Ultra. I liked the quality of the Pro 2 but also recognized that the clarity of the video, especially with night vision, was somewhat limited. This was important to me because we had an incident where neighborhood teenagers were going around and pounding on doors and windows in the middle of the night. I did capture them with the Arlo 2, in night vision but there was also some shadowing that obscured their faces for definitive identification. The Ultra camera is much more clear in the picture quality, very clear both day and with color night vision, when it actually streams in 4K, and that is the issue. There are some things you must consider before upgrading to this system. I have high speed internet and my base station is not far from where my cameras are setup. I have full WiFi bars on my cameras yet I can only stream in 4K at random times. You should also be aware that watching the video recordings in playback from the cloud only stream in 1080 resolution, unless you pay an extra $1.99 per month, per camera for 4K cloud streaming. You can also insert a micro SD card that will store video in 4K, but it has to be removed and extracted on a PC which is cumbersome. I haven’t been able to test the 4K cloud streaming feature yet which is a little frustrating too. I have the Ultra cameras but can really only see replayed video with the same resolution and the Pro 2, so the improved clarity and resolution are obsolete. The Ultra camera system comes with 12 months of the subscription service for free, which I have had a difficult time activating since I had an existing account. I have been in contact with Arlo customer service twice to try to resolve this, however they have not been able to verify that my free subscription will be activated when my monthly subscription cycle renews. I have received multiple emails from Arlo support claiming that they have tried to contact me multiple ways, which is not true, so I’m stuck in a loop with reps who I am not sure understand what I am saying to them when I call (have to repeat myself multiple times so that they can actually understand me and I speak very clear English). I mention this in my review because the subscription service is $9.99 per month which was also one of the attractive features of upgrading to the Ultra system. As a result, I have not been able to test the the add on camera service to stream in 4K... the only thing Arlo support has told me is to wait until they figure out how to activate my 12 month free subscription before I add on any services. There are multiple positive features with this camera that somewhat balance the above noted issues. I am now able to use one camera to view my front entrance and entire front yard, as opposed to 2 that were needed with the Pro 2, which is due to the multi width options that this camera offers (120, 150 and 180 degrees). The quality of the video is outstanding, even at night with color night vision which is almost as clear as daytime video. I am hoping that Arlo is able to make a few tweaks for future updates the the camera and base that would resolve the issues with consistency in 4K streaming/ recording. I am also confident that customer service will eventually resolve my subscription issue at which time I can add on the 4K cloud storage option to get the best out of this system.