LG UBKC90 4K Ultra-HD Blu-ray Player

Amazon advertised LG UBK90 as new but then sent me a USED item. They didn't think I'd notice. What egregious fraud! This was Amazon, not a third-party seller! How can this happen?? The shipping box clearly says used (picture attached), and the item came in a big ziploc bag instead of the LG box! Furthermore, the item was defective. I tried many discs and various types of discs including 1080p blu-rays and 4K blu-rays, but the player was REALLY LOUD. The problem was consistent and easily reproducible. It sounded like a jet engine about to explode. Very scary. I've never heard anything so loud. I contacted LG, but they had no solution. I complained to Amazon MANY times, but they are ungodly dishonest. Initially, they said they refunded me already & to discard the item, and they immediately hung up on me. They blatantly lied. Good thing I checked my account to confirm that they did not refund me. I complained again and again, but even the exec agents are extremely dishonest and rude. Dishonesty is pervasive in this company. This company used to have good customer service. After COVID, the culture dramatically changed, and now Amazon has no problem cheating people. In the last couple years or so, I have had numerous awful experiences with Amazon. Amazon deserves to be criminally investigated. I'm done with Amazon. Maybe this review reflects more poorly on Amazon than LG. It's hard to assess when the item is clearly defective. Amazon never truly apologized or did right by me for costing me so much time and money well beyond the cost of the item. Even if Amazon had accidentally sent me a refurbished item, they never actually refurbished the item because it is clearly defective. No matter how you look at the situation, Amazon committed blatant fraud multiple times! The Federal Trade Commission has sued Amazon. FTC, if you're reading this, feel free to use this as evidence in any of your cases.