(NEW) ViewSonic XG2560 25" 1080p Gaming Monitor

My initial out of the box thoughts were amazing. What a beautiful monitor. The colors were great, I found the quality to be very structurally sound, doesn't feel like a cheap "gamer-y" monitor with obnoxious styling like most. This is also my first official gaming monitor, so I was delighted to see it standing up well to the high price tag. However, about four months into owning the monitor, it no longer would function properly at high refresh rates (or anything above 60hz for that matter, far from the advertised 240hz., couldn't even handle 144hz, and I have a more than capable GPU). The screen would continuously black out and flicker, with a message in the upper right hand corner that looked to indicate that the display port cable was not functioning properly. I purchased a new display port cable. This did not resolve the issue. I tried other display port outlets on my GPU. This also did not resolve the issue. I dealt with it for a while, until the center pixel shift started occurring. I have tried using other monitors to confirm it isn't my own hardware. It isn't. It's a little hard to explain, but, basically, this error consisted of a line of pixels down the exact center of the monitor being displaced to the far left hand side. This occurred with G-sync on or off, high or low refresh rate, high or low graphics settings on the monitor, after power cycling, etc. etc. So I thought, okay, time to send it in. I reached out to customer support and had to wait five days (wow) to receive an email suggesting I power cycle the machine (no surprise, it didn't work). The next day, I sent it in according to their RMA process. The website says the process can take 10-15 days upon receipt of the monitor, and offers a nice link to check the status of the repair. This is cool and all, but for the entirety of the 10 day RMA process, my monitor's status was listed as "Awaiting repair" until one day, it was just sent back. I even called Viewsonic to ask for more details on it, which I did not receive. I finally received the monitor back (over a month after my first correspondence with the company), and opened the box to reveal the exact same monitor I sent in with no (visible) changes made to it and the error persisted. I called in, requesting to know what was actually done to the monitor, and the phone representative told me he couldn't answer that (I'll take this as they didn't do anything, for lack of better evidence). After waiting so long to have a working monitor that I paid quite alot for, I was pretty frustrated. Eventually, after telling me my money couldn't be refunded, the phone representative offered to send me a fresh monitor in advance so long as I send this one back in (and they offered to cover shipping), which I have agreed to do. I have not yet received the new monitor, should it prove satisfactory, I will update my review accordingly. Although the company has some very nice and understanding individuals working for it, everyone I talked to on the phone handled my issue expertly and considerately, I am incredibly dissatisfied by their lack of transparency as well as their untimely resolution (or lack thereof) of my issue. I am excited to receive a new monitor, however I have lost all confidence in this company. Maybe my issue was a freak incident, sure, but to be unable to respond in a timely fashion, not offer updates on my repair process, and send me back a monitor that is still broken without being able to inform me what they actually did to "repair" my monitor (a simple "we didn't do anything" would have sufficed), I have lost all confidence in this company and will most likely not be purchasing from them again. EDIT as of 4/9/19: I have just received the new monitor. All works great, haven't experienced any issues. I suppose we'll see in four months time, though. But of course, not even this could be easy. The monitor they sent me didn't come with the base of the stand, the part that you actually need to sit the monitor on the desk. I've just about had it with this running joke of a company. Called them and told them the situation, so they told me I could keep the old stand base from the previous monitor before I send it in. I told them to please note this so that I won't be charged when they receive the old monitor without the stand, and they assured me I won't be charged (hopefully they can at least get that right). Glad this journey is finally (?) over, but man, receiving an incomplete product replacement was the final nail in the coffin. Not even angry at this point, just laughing. Maybe I'm just the most unlucky Viewsonic customer in the world, but man, this is really, truly, absurd.