Ring Spotlight Cam Wired

I did a lot of research and watched a lot of videos before deciding to buy this product. Let me start off by saying this product took longer to install than as advertised. When I installed my camera, the temperature was in the low twenties, so more than likely that played a big role in how long it took to install. However, there are a few things I think you should know. The heads on the screws twist off really easy and the screwdriver groves on the head strip really easy, which made it difficult, or in my situation impossible to remove. I recommend not using an electric screwdriver when installing the mount unless you absolutely have to. I did, which was a big mistake (i.e. the issue previously mentioned with the screw heads). This becomes even more frustrating when you realized the night vision does not cover the same area as the daylight lens. Unless I buy a new mount, the camera will have to stay where it is because of the issues with the screws and not being able to remove it from its current location. Looking back on it, I should have installed the camera at night to make sure the same area is being covered with the night vision lens, which I shouldn’t have to do. The daylight lens covers the entire screen on my phone, whereas the night vision lens does not. The best way I can describe it is, at night the area you can see is kind of shaped like an almond. The edges on all sides are not visible. I would estimate the night vision only covers about two-thirds of the same area that is covered during the daytime. Seeing as how the back side of my house is probably the most vulnerable it would have been nice to have the same coverage as during day time. During the daytime both of my back doors and all of the windows are clearly visible. With night vision only one door is visible and the windows. If I turn on the camera lights, then I can only see one door, the windows, and the second door is in the shadows. I feel my only options are to either buy a replacement mount and try installing it somewhere else, return the product and purchase something else, or leave the camera lights and one back door light on all the time. I am trying to figure out if there is a way to set a timer so the camera lights will stay on between sunset and sunrise. If that's possible, then I might consider doing that. This morning at 6:32 am, I was notified of movement in the backyard, but when I looked at the video is was completely black. I could hear some background noise, but there was nothing on the screen. I have no idea what caused this, and I am waiting for Ring to respond to my inquiry. I am also having issues with the app. When I answer a motion notification it never shows me what motion is detected. When I click on the notification it seems to take me directly to live view, and then when I click on the video it doesn’t open. The only way I can access the video is by selecting Spotlight Camera and then Event History, and even then, it doesn’t show me what triggered the alert. It seems as if what I am looking at is a recording of the live view it showed me when I clicked on the motion detected notification. I also noticed this to a lesser degree with my Ring Doorbell. I also had an issue with the part of the camera you tighten up to keep it from moving. While attempting to lock the camera’s position in place the plastic ring popped off, and it was very difficult even when I expanded it all the way out, to get it to go back on. I also had to screw out the screws sticking out of the camera’s base that slips into the slots on the mount. When I unboxed my camera, I checked to see how the mount attaches to the camera and everything seemed to slip together really easy. However, after attaching the mount to my house I had to screw them out approximately eight to ten turns before they would slip into the slots on the flat mounting disk. Even then it was hard getting those screws to slip into the slots. I am concerned whether or not they are screwed out too far and thus will not keep the camera securely in place (i.e. I am concerned whether or not it will fall off). I made sure the screws were flush with the mounting disk, so I don’t why it was difficult to put together after the mount was attached to the house. I was unable to find a replacement mount on Amazon, and it costs $20 on Ring.com. 1st Image: Daytime; 2nd Image: Night vision with back door Light; 3rd Image: Night vision with camera light and one back door light; 4th Image: Night vision with camera light; 5th Image: Night vision with no lights; 6th Image: Night vision with one back door light; 7th Image: Night vision with two back door lights; and 8th Image: Night vision with one door light and no camera lights.