Top positive review
2 people found this helpful
UPDATE : Only had it a few days but Customer Service is TOP NOTCH
By Frank on Reviewed in the United States on August 7, 2019
Update 3 : I watched the new Top Gun trailer and immediately went out to fly my drone....If maverick can do it, so can I : Right? Well, three minutes into my epic flight I took a wrong turn, panicked and flew right into a tree, 40 ft up. Drone lights were blinking because of the cool motor stop feature ( to keep it from burning up ) and it just sat there. Man! , this is not good. Quick thinking going on right now because I am not leaving my drone behind......I got my little giant ladder and a telescopic extender stick and off I went. I got to the top of the ladder, grabbed the stick with help from my honey, and reached the drone's nesting place. I snagged it! "YES".....uh oh.....feels a bit top heavy....losing my grip......Bang! Dropped 20ft into the grass. I climbed down, grabbed the drone, turned it off then on and went through calibration. Did I mention "No damage" ?? Darn thing took off straight and true. I trimmed it and it flew good as new. This little guy is tough as a $2 steak......and must taste good to trees. I will be more careful. Climbing ladders to reach trees to dislodge drones is not my forte. All is great and still loving the drone. Thank you Force 1. I love the Red Heron UPDATE 2 : The company reached out to me and informed me that THEY WOULD register my drone for warranty. This is THE BEST customer service I have ever had. Very positive experience with Force 1. Thank you Force 1 _____________________________ IUPDATE: I tried registering this drone on the Force 1 website. For some reason they would not honor the warranty by registration because I did not buy it from them. Sounds kind of weird to me but wanted you folks to know. I did not know I was buying this from a 3rd party. it really should not matter but wanted you to know. If you buy this drone here ( and it is a great little drone) you will not be eligible for the extended warranty by the Force 1 company. ----------------------------------------------------- love the drone and it's really a lot of fun and pretty easy to learn but the #1 thing is the Customer Service. They are really on the ball. Let me explain. When I got my drone I was going through the manual and noticed I was missing a Hex Wrench provided in case of repair. I contacted customer service through email. They responded within an hour and offered to replace it. I have dealt with a lot of customer service but I was very impressed that something so little was given a degree of concern. The email i received from everyone there gave me the impression they care about the customer. Fun Drone. Great CS.
Top critical review
1 people found this helpful
Nice beginner drone flew away
By bac4uw on Reviewed in the United States on January 14, 2019
This was a Christmas present for my 8 year-old son, who had wanted a drone for months. I read the reviews and felt confident that it would be a great beginner drone, and we were not disappointed. Within the 15-minute first battery, my son and I had great control over this drone and were taking off/landing, and taking pictures and videos. In short, this is a great drone to learn with and a lot of fun. I have great pictures of my son on Christmas day flying this, and that is worth a million dollars to me. Two weeks later, my son was flying this drone within its limits and taking some video when I all of a sudden heard him crying and pleading for help. I came running as fast as I could and took the controller within a minute, but it was no longer responding to any commands. The last I saw of the drone was it flying higher and higher away from us to the north and west. It was a sad moment, and now we are left with the controller, extra battery, and extra parts, but no drone. The irony is that I purchased the extra parts pack thinking he would crash and wreck the drone and we would need to fix it. That never happened, but I did not count on us losing the drone entirely. We liked the drone when it was here (5 stars). I dislike the drone for it disappearing (1 star). Thus, I am giving it 3 stars. This was a big ordeal for my son, but hopefully others won't experience it.
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