Zizo Bolt Series Samsung Galaxy S8 Case

Got this phone case because I liked the belt clip. Belt clips seem to have fallen out of popularity, but I love them. allows me to keep my phone with me without holding it or searching through pockets to find it. However, after only having it a few weeks, the empty belt clip caught on the arm of my office chair and the clip that holds the phone in place broke off. I contacted Amazon to see if the I could buy a replacement clip by itself. They suggested that I contact ZIZO the manufacturer. I did, and asked if I could buy just the belt clip. After several days they responded with I 1 word email "NO". I reordered the entire case, but the Customer Service was terrible (nearly non-existent). I have been in the Customer Service field before, and I would have expected 1 of the responses below (in descending order of preference as replacement costs and company finances would allow) 1) Sincere Apology followed by a replacement of the entire case at no cost to the consumer. 2) Sincere Apology followed by a replacement of the belt clip only at no cost to the consumer. 3) Sincere Apology followed by a coupon or other discount off the purchase of another phone case or belt clip, along with information how to best order a replacement. 4) Sincere Apology followed by information on how I could order a replacement belt clip. 5) Sincere Apology accompanying a sincere or insincere pledge to look into the problem or make the belt clip available by itself in the future. 6) A sincere Apology.